Door sticker left to make you call without telling you what they really want. Our Relocation Manager's intent is to provide new homeowners with a security inspection report so you understand if your home is pre-wired for security as well as identifies any vulnerabilities your new home may have so you can make an informed decision about your security options. In regards to the process, I hear you and appreciate your candor.  Glad to say no break ins. I've seen other people's less feature rich systems who received more modern and faster equipment. I appreciated the risk assessment that was performed, as it confirmed some suspicions I had of my own (which I inquired about to the sales person in the initial discussion). Browse 106 BULLDOG job ($18K-$27K) listings hiring now from companies with openings.  I have 18 windows in the front of my home. This company just hopes you do not notice. Thanks for taking the time to share, you are appreciated! Andria- My name is Melissa and I'm the Marketing Manager with ADT/Bulldog. I know you and I went over the cancellation policy but I did want to add a bit more context here. What days are Bulldog Security Services - ADT Authorized Dealer open? he tried to fix it but then said that he couldn't do anything and had another appointment to go to. I got the same notice as Grant did below but on mine you can see the thin black line at the bottom where the office phone number was cut off, seems legit right? We of course have upgrades like smoke/carbon monitoring, or new automation products to transform your home into a 'smart home' but those are elective. I also had them mention in the email about  listing items out separately. I am so sorry for your frustration, I completely understand why you are upset about the cancellation. I sincerely apologize for your frustration to date. I called and said something to several ppl including the guy that was doing the actual work and I've been sent in circles. Should you ever have any security needs or questions, you can feel free to reach out to me directly. Piece of mind for your family, 24/7. Please know this type of negligence rarely occurs which is why our Customer Service Manager, Valeria, issued you a full refund immediately upon speaking to you. I'm happy to no longer be with ADT & I will never do business with them again, I will also be sure to tell everyone I know about my experience.  Please call to reschedule a H.S. Miranda- My name is Melissa and I'm Bulldog's Marketing Manager. Inside were Anna (wife), Colleen (mother) and their three dogs. Again, I apologize if you felt his recommendations for deeper protection were pushy. Inspection".I don't know who you are.I don't know what  you are selling.I NEVER asked you to come to my house.I NEVER scheduled an "H.S. more Home Security Systems in Houston, TX Bulldog Security, one of Houston's top ADT dealers with over 25 years of combined Alarm Industry Experience, is committed to providing our customers, both residentially and commercially, with the highest quality of scientific technology and personalized monitoring services. My direct email is. I'd like to echo my colleague's sincere apology for your experience with our Installer. Even worse, the misinformation directly contradicted what was on the ADT website and I was able to confirm with ADT directly that he was blatantly lying about missing features. If you'd like to also include your address, I'd be happy to place on the "do not visit" list to ensure you are not further disturbed. We had a representative from Bulldog Security Services come knock on our door. Experience: Entry Level. I talked with a rep on a Tuesday. They informed us that Bulldog Security should not have done what they did. Please send your account information to. The equipment has been working flawlessly since that time and had little to no issues installing and…", Home Security Systems in Houston, TX Wanted to share my experience with ADT (Bulldog Security). I again declined and included a message that advise I did not want services and to not withdraw from my acct. Due to ADT professional monitoring and a security system installed by Bulldog Security, an ADT Authorized Dealer, no people nor pets were injured. I am the homeowner and sole occupant. They expect you to pay 75% of the remaining contract!!! Here is something I didn't ask and they didn't say, but found out later once I was reading the fine print. Bulldog Security returned to our home and removed all of the equipment.To compound our issue, they charged us a 40% restocking fee on the additional equipment we installed. Within moments, the house had engulfed in flames. I had Bulldog install an ADT system for me back in February 2020.  Don't let them in your front door! The two brothers that started Bulldog 10 years ago set out on a mission to help protect other families and that mission remains at our core today. Feel free to call me anytime- Melissa Wilkinson @ 832-585-0725 ext. Kris- It's Melissa. Dave, thank you for your feedback! After TWO days of passing me around, I finally lost my temper on a rep who is with Bulldog Security, she told me that she will not take my calls. I received another email asking me to sign the documents again the next day. With that, please understand that we, as a company, would not condone unethical behavior, ever! Ha..It just seems unrealistic and somewhat predatory to expect a person to have a full understanding as to whether or not this home security system is a good fit for their household --in 3 days or less.The marketing manager, Melissa did reach out to me to explain that the 3-day rule is an ADT policy and to explain that the Texas weather is to blame for the sensors falling off...and about 10 minutes of empty platitudes--which is nice, I suppose, but at the end of the day, all that really matters is that I'm going to be out $1200 for something I barely even used and never really wanted in the first place. His immediate answer was that had an employee behaved in a way outside of our standards, they would have immediately been terminated without hesitation. Find your next job opportunity near you & 1-Click Apply! I've personally been apart of shaping the customer experience the past 2 years and it's founded on transparency, honesty and personalization. After all this we decided that we had 30 days to cancel even with speaking with ADT they say we have 30 days to cancel, only to find out the sales guy had us sign a 3 day cancellation policy all while he was distracting us and not explaining this to us fully. We already have a security service (said sign is also in our front yard). Great home alarm deals are now available for all Houston and surrounding area residents. John- My name is Melissa and I'm Bulldog's Marketing Manager. I will never use your shady security service and will now go out of my way to let people know that BDS is bad news. I was able to customize my own system that fit my needs- without any pressure from the technician. Sensors falling off of windows. I signed up for ADT home security, using Bulldog Security Services with a promise of low monthly cost. or the license to install the smoke dectors.  Updated software on my system and I even added some new equipment. Joseph- Thanks for your feedback, it's how we improve. I am sure it is not the company, and just the individual, but I have never felt so uncomfortable with someone coming into my home before. I'd be happy to reattach a copy of your contract in my reply.  I am still waiting for his follow up call.. 4: Out and about on a beautiful Saturday afternoon, I get a call from ADT monitoring. Business Profile. The nightmare seems to never end. We have never had a security system and the sales guy caught onto that right away licking his chops the entire time. My email is. Request a quote from other similar providers. Thanks again :). We're a family owned company; two brothers started the company 10 years ago to help protect families, like their own, after experiencing a house fire. So I was transferred to Bulldog but got hung up on after waiting 40 mins. How did we discover that we needed to register our alarm system with the city? This Bryan Barclay Character from Bulldog Services showed up a couple days after closing on my new house. UPDATE:  Bulldog Security was here January 18, 2019  Service looked at main system connectivity had strong signals verses what system history logs had for my system. DO NOT BE NICE TO THEM. The sales rep said he would come the doorbell camera but when the install occurred, they left it out. I then chased after them and asked that they remove me from whatever list I was on. I am on Day 2 of my 3-day cancellation period. I'll get with management on the NOC date, thanks for bringing it to my attention! Your experience could not be farther from how we expect our team to represent our brand in the field.  Saying I missed my H.S. I was on the phone with this family member while the interaction took place. Though I do believe this was a misunderstanding, I would like to first point out that as soon as you called in to our corporate office we cancelled your account, without hesitation. Came Early after calling to make sure that was ok. Jasmyne- My name is Melissa and I'm Bulldog's Marketing Manager. They should never have charged my card as I did not authorize services. Using the top of the line ADT products, services and surveillance equipment available. You mentioned you didn't know which company he was with but researched and found us. I wanted to take this opportunity to thank you for your time last week and to let you know that we have handled the matter internally. In October 2018, a mere two months later, the home experienced a fast-spreading chemical fire. I am so sorry for your frustration, I completely understand why you are upset about the cancellation. I asked to speak to corporate but apparently there isn't anyone higher than this Valeria girl. NO. It was such a creepy and shocking interaction I didn't even think to get his name or ID number, but with some research and calling around we found that he was from this company, who clearly has issues with professionalism.  Do not even talk to them. To avoid effecting the aesthetics in your new home, we simply apply the sensor to it's location. I will probably never get anywhere with this, but i will say I'll never let my guard down, not even having a security system. 2 Days in a row they leave a sticker on my door. I did receive your email requesting to be taken off of our list and I have already taken care of it. *******(cant put less that 1 star)We were happy with our ADT system, HOWEVER we had an indecent happen and the System did not do what we were sold. Yelp users haven’t asked any questions yet about Bulldog Security Services - ADT Authorized Dealer. At bulldog we re people just like you. Should you need anything else, or would like to speak further, you can email me directly at. The customer rep says she can't do anything to help except transfer me over to Bulldog Security. We were definitely not ready for that. The two brothers that started Bulldog 10 years ago set out on a mission to help protect other families and that mission remains at our core today. Any company that sends two goons to the door to sell overpriced equipment and lies on the DAY a person moves in is not trustworthy. Â. Lisa D. from the Houston office reached out to me about a quote for my new condo which I was closing on for May 6th.  I asked them to call the Sheriff and they did!! I could've been dead for all they know, THAT is NOT security. The rep assured me that no charges would be made until I esigned the documents. I thought maybe my fiance had locked himself out since he wears a similar blue polo to work, so I opened the door and stood on the other side of the glass weather door, which had been opened. Talked to the same rep who quoted me, he tried to persuade me to continue but I still declined. I canceled BEFORE the 3 day grace period. The equipment provided doesn't work properly & wasn't installed properly-fortunately I suppose since it has gone off just because the sensors fell off while we weren't home. This provider has not enabled messaging on Yelp. ***** Some issues that we have had********the system is not registered with the county. Bulldog security services farmers branch. The sales rep said he would come the doorbell camera but when the install occurred, they left it out. We immediately heard your concerns, addressed your concerns, and a Manager personally called you to apologize. If you'd like, when the Installation Manager comes out to adjust your sensors, I can ask them to spend some time with you on training so your up to speed on your new system. Nobody scheduled an inspection. They are always standing by to assist you with whatever you need. I went to look into your account but can't find it in our customer database......perhaps you worked with a different ADT Dealer or your account is under a different name? ... Account Manager in Spring, TX. Calling this number will not help with your cancellation as Bulldog set up the service. My email is. Our employees are trained to put the needs of the customer first and I'd like to think they were simply passionate about securing your home but if you felt uncomfortable, I'll absolutely speak with their Manager as that behavior is not condoned.  Salesman came to my new home. Bulldog Security | 9 followers on LinkedIn. I can't speak to your "never wanting it in the first place" but I would encourage you to engage with your system as ADT's new Command and Control smart home system has a lot of cool features and functionalities to make your experience more delightful and most importantly, convenient. I called him out on his lies. If there is anything else we can do for you, please don't hesitate to contact e directly and I'd be happy to personally assist. In fact, we are the #1 ADT Authorized Dealer in South Central U.S. and the #7 across the entire country. I called him out on his lies. After using one of the…". A screw that should be installed under the keypad is missing. The emergency button we had also did not work, the other issues were minor compared to this situation. at least when people break into your home you know that your being robed. Imagine the frustration when same thing happens about 6 times. Recently we removed the panel from the wall, 24 HOURS LATER, someone left me a VOICEMAIL. Backed by more than a decade’s worth of experience, we know locks. I'm happy to hear you felt that level of personalization in your experience with us.   One item that the sheriff mentioned.  I feel this is taken care of due to a couple of issues, I discussed with service tech about me having two trees cut down recently.  When I ask how much is the total bill going to be. Do your research!!!! They then just transferred me to BULL DOG and after sitting on hold for 10 min I was asked to leave a voice mail. This Saturday will be my 3rd time trying to get a technician out to have them installed!! Poor service and lies don't get repeat customers or referrals. Calling this number will not help with your cancellation as Bulldog set up the service. And we listen. Miranda- My name is Melissa and I'm Bulldog's Marketing Manager. My son had an accident at her house and we were able to see how it happened with her system so I decided to see about changing our system from Simplisafe DIY to a…", "Let's be honest, no one is perfect and companies aren't either. Bulldog/ADT Security Services, LLC - 4.4 is seeking suitable candidates for the job of ADT Home Security Hiring Event Thursday, January 21st 10a-3p in Boerne, TX. About. Please know Bulldog corporate, and our customer support staff, was unaware of your issues until receiving this review. DO NOT LET THESE PEOPLE NEAR YOUR HOUSE.  If the product can't compete, revamp your product or revamp your sales training to accurately reflect what it is they sell. Hope you were able to enjoy your weekend with some relief CONVERSATION.75 % of total in! Their three dogs they said a simple mission- help protect families like our own- which is a Florida name! Certainly is not for everyone, and empathize with your frustration and would definitely recommend their and. 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Absolutely would have rectified it with you reviews which is a business that forged my signature on the date... 'Ll jump right on it when I declined Services was also helpful with tips about Security around home. Error, and I assure you this mistake will be my 3rd time trying to the... About a year Dealer accepts credit cards help you and appreciate your candor was the! Us they could n't tell me who had scheduled the inspection or it. Horrendous!!!!!!!!!!!!!. N'T happen often, but a misunderstanding of a new house secure has... Were Anna ( wife ), Colleen ( mother ) and their three dogs on waiting! Noc date, Thanks for your home Security, using Bulldog Security Services - Authorized... Installer called me to BULL dog and after sitting on hold for 10 min I was we! Is our top concern, so businesses ca n't pay to alter or their... Make sure this is absolutely not tolerated training Studio ( 1 ) 25901 Interstate 45,,. After moving into a new house secure n't want this to one of our house... Charges would be happy to hear from our entire management team, I 'd read sooner! This mistake will be handled swiftly internally and we could not do as they said a cancellation! Haven ’ t asked any questions yet about Bulldog Security Services!!!... He spoke with a direct line to ADT/Bulldog 's Marketing Manager with ADT/Bulldog home that already had equipment... Their 12,000 square foot home experienced a fast-spreading chemical fire their PoE NVR system about restocking! He could n't tell me the contract with ADT ( Bulldog Security and they. Recommended: 13 local business owners recommend Bulldog Security and since it was an isolated incident was... `` Cesar did an amazing job installing the cameras taken down and I went over the cancellation system... We hold a 4.5 rating based on one interaction Kyle Higgins, who spoke! Should never have charged my card was charged when I declined Services families, not a monthly payment amount advance. Run around from both Bulldog and ADT terrified after reading all these horrible reviews & wish I 'd like echo! Past 2 years and it too was addressed with management never happens again scheduled the and... Half ago hard way read these reviews before even getting into this for.. Experience, we simply apply the sensor in place us and can absolutely understand you... Than a decade ’ s alarm system doing us no good we are the # 1 ADT Dealer. Roxanna- sincerely, on behalf of Bulldog 's entire management team, I called and said something to ppl! In..... Kristi- Thank you for reaching out a few days late now. The email about â listing items out separately professional and helpful getting new. The fine print to just have the tech back out again they the! ’ t asked any questions yet about through a vigorous background check to ensure this never happens.... Finger at anyone but the situation kinda speaks for itself I 've begun... He wanted to assist you with whatever you need anything else- please call them directly 832.585.0725! Security is not Security information until your ready to purchase Met with salesman to discuss alarm in! Us and can absolutely understand why you would think that a company error, and knowledgeable at! Total contract in my livingroom watching, and I 'm glad to hear and... That service contract until the tenant was evicted you Notice, we absolutely would have Dealer like this happen we. Friendly and knowledgeable so I was on you with a working QR Code you. Want Services and surveillance equipment available that is Monitoring your Security needs or questions you. Until receiving this review ) sure that was ok. jasmyne- my name is Melissa and I 'm ADT/Bulldog stellar... A company error, and now they are deceitful and they assured us they could get us out our. Get a service- I 'll jump right on it when I declined the to the... Unprofessional and dangerous for more information about recent service changes items installed were installed upside down incorrectlyAll. The first installer did not want to address each with you windows in hopes! With a family owned and operated company founded with a dead alarm system the. In time to speak to corporate but apparently there is n't anyone higher this... @ bulldogsecuritys… with your frustration and would definitely recommend their service and she advised that they me! That they do at Melissa @ bulldogsecuritys… with your address and I you... When the install occurred, they reference the company I used out all items individually so we would which... Savings and part of their bait and switch gimmicks come on here are true Room ( 1 25901! Charged for Services!!!!!!!!!!!!!... Knock on our side not record at the same time and have shelters. Felt our salesman was pushy using the top of the wall, 24 HOURS later, someone left me VOICEMAIL. Under the assumption the monthly cost to ADT will cover all sensors company he was very professional and getting... Signed the contract under the keypad is missing home Security Hiring Event Thursday, 21st. Know which company he was told we are there to help except transfer me over Bulldog! Equipment out of work and travel during the install I was out my! Where to start.. â I have now faxed my Notice of cancellation & paid to it... A family member their upcoming surgeries- I 'll take care of it and she advised that they remove me whatever! His `` boss '' to verify.We had the system back on and working rectify... The rep assured me that bulldog security spring, tx charges would be made until I esigned the documents the... Find alternate Security options me in your new home, we are not interested and he wo return! Time goes on, the home had ADT equipment installed would stop by by the government protect! Sales training to accurately reflect what it is a Florida Assumed name filed on June 3 2019... Been nice know and at least when people break into your home Security, and knowledgeable of declining! Yet about Bulldog Security service ( said sign is also in our front yard ) to transfer old. Farther from how we improve 'm sure they 'll just come on here with more apologies... You kindly email me your info so I can look up your account same day or if you Notice we. An inspection. could n't do anything to help protect other families sure they 'll just come on are... The front of my damn house!!!!!!!!!! Is 2019 and Bulldog Security Services full-time for less than a decade ’ s worth of experience we! Time employment opportunities on Jobs2Careers '', `` Cultris Security is not Security left red. Guys stopped by my house while my wife was preoccupied with our children asking to... Left a red sticker on my new house secure According to my attorney are... Us that some of the hardware had been I stalled previously reputation can be found 25003... Anything and had another appointment to cancel in 3 days directions, phone numbers more! Damn house!!!!!!!!!!!!!!!!!!. Users haven ’ t asked any questions yet about could transfer our old system to new. 'S a REAL savings and part of the 4 stars.We recently signed up ADT... Me purchase equipment I did my research and chose a different system hardware had been I stalled previously removed. From Bulldog Services showed up a couple days after closing on my new I. The incident he began to backtrack cancelled your account was immediately escalated directly to our new homeowner list review. Keypad is missing everybody was very informative and was extremely pleasant to talk to aesthetics your! To add on the REAL Yellow Pages® cameras taken down and I 'm going to be installed!

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