From travel apps to testing, behind the scenes we have been working tirelessly to make sure that British Airways continues to be the airline you can trust. Our executive contacts are responsive, as long as you are polite. He also clearly doesnt understand what the food in club world of the last few years is like, I would best describe it as similar to 1990s package holiday charter flight fare. Cabin Staff clealry not with it any longer, needing to be reminded what request had been made, not responding to call buttons, and very very slow and assistant service almost as if they are all finding their way. It actually doesnt involve that much expenditure . CEO British airways email address Notices Join in and register on theDIBB You will need to register before you can post: click the register link below to proceed. So it was my choice to fly BA, support the airline and enjoy the benefits of being a Gold Card holder. My thoughts from our recent Club World experience. Booked 2 holidays late last year with Jet2 from Stansted for that exact reason. We also know they removed the ability to cancel an Avios booking online, before the pandemic, a real bug bearer for most of us. What is Sean Doyle's role at British Airways? Heres how to spot it, How to find the best hotel at the lowest rate, Here it is: The complete guide to summer travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. This is always noted on my bookings. Sean Liam Doyle, British Airways PLC: Profile and Biography Prior to joining IAG, Julio was Managing Director of NIKI Luftfahrt in Austria, Chief Commercial Officer of Airberlin in Germany and Chief Commercial Officer of Vueling Airlines in Spain holding further senior roles there from 2006. Eventually I went to find a steward to get it turned off to be told he had just written a report about it as it would not switch off! Thankfully we gave them a paper claim to get our case back, even though they said we didnt need to. We were rebooked onto a GLA-LHR which gave us 2 hrs to transfer from LHR to LGW at our own cost. He had a 32kg mountain bike and bag to check in, and subsequently waited, along with others 1 hr to get a boarding card! Seems to me BA are light years away from matching the service and quality of their competitors . British Airways CEO and key executive team | Craft.co 5 days later and endless chats on line and telephone no one can tell me where my luggage is and quite frankly they dont give a damn . Sean Doyle Chairman and CEO, British Airways 30th January 2022 at 10:10 #312371 Rob HfP Staff There appears to be a typo. and discover candidates outside of LinkedIn, Trusted by 400K users from 76% of Fortune 500 companies, Find anyone, anywherewith ContactOut today. Sean Doyle works in the Airlines/Aviation industry. FAA allocates university grants to tackle aircraft noise, 110 Ryanair Flights Cancelled Due to France ATC Strikes, Canadian Budget Leaves IATA Disappointed with Future Outlook, Ryanair Flight Suffers Burst Tyre in Dublin Airport. In addition, were working hard to improve the quality of the meals and choices we serve across all cabins and rolling out our Club Suite on as many aircraft as we can, as quickly as we can. I have just traveled long haul in BA First Class (new BA B777-300ER cabin config) and frankly Sean has a challenge on his hands, but one on which I wish him well. Is the email from BA CEO Sean Doyle all just lip service? Most of what I have heard and seen recently is a lot of talk about being a premium airline but not much action except the deadline for fitting the B777 Club Suites by the end of the year. The jurys still out for me. You might have seen our new advert, starring the real people of British Airways who are always working to keep you safe. We all lead busy lives and have better things to do than holding on the phone. He also held positions of Chairman of British Airways Holidays, board member of City Flyer and a board member of Avios Group Ltd. I still havent received the double tier points (now 61 days and counting). Soon there will be less of them as they wet lease more and more as the post covid world reopens. It was explained to me that the staff on the outbound flight had let the customers drink it all. Just flew back overnight from Nairobi and can honestly say it was one of the worst BA experiences ever. at In spite of all of this, yes it still has to do much better. [1] [2] He earned a bachelor's degree from University College Cork (UCC), [1] before going on to train as a management accountant. The email also listed out that the airline had taken the feedback from customers and confirmed that they would be rolling out their club suite on as many aircraft as they can, as quickly as possible. They all stood waiting between the gate staff and the airbridge for 10 minutes, as the aircraft wasnt quite ready! Patient while we bring multiple aircraft back from airfields around the world. Here are my thoughts on what he addressed: Yes, these are pretty shocking. When we can we travel twice a year to Atlanta we fly either Club or First. at Our help is free. IAG - International Airlines Group - Management Committee I hope that in the coming months youll notice a significant move towards a better BA, driven by our people to deliver a better experience for you, our most loyal customers. Matters were made worse, as passengers on earlier departures were kicking off and being brought forward as they were close to flights. She studied law at the College of Law, Chester and holds a Post-Graduate Diploma in EU Competition Law from Kings College, University of London. I am looking forward to my first experience flying the new club suite to Sao Paulo in two weeks time on the A350 but I am wondering if the showers in the lounge are open again in the evenings now as last time I flew in October they were closed at 3pm.Reading the comments above slightly concerned that I should be thinking about taking a packed lunch on board haha. Their club world long haul has for years been poor value and club Europe a disgrace with the same legroom and seat as economy. LONDON Yesterday, British Airways CEO Sean Doyle signed and wrote an email to all BA customers promising them a better airline in the new post-COVID-19 era. 30 January 2022 Michele Since Sean Doyle took over he has been keen to emphasise that his focus is on making BA a premium airline. Pre departure drinks are not ad hoc, we have been doing them for several months already. Disagree that everything should be automated. Another hour on hold to get it corrected and then they still get it wrong. I had to stop reading because there is so much. But we know that not flying has come at a cost not only to aviation and to our business, but to you as our customer. They used to have a seniority system which allowed those most experienced to choose which position to work first. During his time at British Airways, Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive Vice . We know change starts from within. BritishAirways Customer Relations 2 Park Ave Suite 1100 New York NY 10016, Baggage claims 11 W 42nd St Fl. This is not happening just at BA though, there are a lot of other companies using the same excuse and swinging the lead. I think the combination of the storms with the very busy half term weekend has caused a major breakdown with luggage and stands at T5. Their in flight staff are amazing. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. I like the cocktails on board too but Id like to see them changed more frequently. But it just seems that everything has taken such a battering over recent years that it will be impossible to come back from it and to regain that premium label that the airline wants to achieve again. Maybe that price is a bad example, but you get my drift. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. How do I get it fixed? The Covid hiatus, with many planes taken out of service, presented the airline with an unprecedented chance to catch up and speed up the introduction of Club Suites across all the remaining planes. Wargaming, Manager of Community Relations Vizor Games, Enjoy unlimited access Find accurate personal and work emails for over 250M professionals. Priority bags out last both outbound and return, one tray service of mediocre economy food and a lack of proactive cabin service. Id hope that means you get a choice of starter again and a choice of desserts as before. So, no, nothing much premium at the moment. Id like to say before I give my take on the announcements that I am the highest status you can earn on BA as a Gold Guest List. I suspect this is down to staff fatigue, both on the ground and in the air. Obviously BA have got a lot worse.but bear in mind they have been declining for years especially in their service. For me, 2022 is the year were finally able to rebuild and re-energise our airline. The airline sent shockwaves through the industry in late 2020 when it announced the immediate retirement of its entire Boeing 747-400 fleet and the reintroduction of its Airbus A380-800 superjumbos and aircraft which many in the industry had expected to see retired globally with airlines financially struggling with the double-decker even in a thriving global aviation market. Between 2003 and 2012 he carried out directing positions for several departments at Grupo Uralita. Forget it Sean are you serious??? has for us been outstanding still. In the email, Mr. Doyle said: My number one priority is to address the customer call center issues many of you have experienced and may still be experiencing. Southwest just got a one-two punch for its holiday misdeeds. Living in South East Asia for the last two years, being forced to phone you or use Twitter feels so backwards. She is a qualified Solicitor. I cant see them ever being premium again and will only fly with them if their prices arent premium. After all, they're British. Nobody answering the phones, as usual. From travel apps to testing, behind the scenes we have been working tirelessly to make sure that British Airways continues to be the airline you can trust. There is so much wrong with how we have to deliver the product there is almost nothing right. All in all, please insert some slickness and indeed pride back into your cabin service these crews are lucky to be still employed by what used to be a world-beating brand and defintely address the quality and section of the product BA is already been well-overtaken by many other carriers to claim the epithet of The Worlds Favourite carrier (notably Qatar Airways, Air France, Singapore Airlines to name but two) and we do not want to see UKs supposed National Carrier being seen as slowly descending to that of a budget carrier (and certainly not at the high fares they are charging!). Business Lounge table ordering I hope will end post covid soon. The son of a policeman, Sean Doyle grew up in Youghal, Co Cork. It will be interesting to see what he calls choices being improved are. Green Lemon Company, founder of Vialog, fixing fake and broken review systems with video dialogue Its all really been said above. The food is definitely an issue and Im pleased to see Sean mention this. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Service was above recent standards and when my desert choice was unavailable I was offered a choice of F deserts which was a nice touch Bottom line when my hold status goes Ill be looking at AA and DL for my US flights and buying on price so I doubt Ill be flying BA as much in future. Total agree on ridiculous prices. "Bookings remain very resilient."British Airways CEO Sean Doyle talks business as the travel industry comes out of the pandemic. For a while the standard excuse especially on 747 and 777 was to blame Boeing. Please speak up loud and clear. Claire Bentley has been the Managing Director of British Airways Holidays since 2001. . Obviously frequent fliers with BA loyalty have had a really bad time during the pandemic. My Whirlpool stove is defective again. SEAN DOYLE, BRITISH AIRWAYS' CHAIRMAN AND CEO . Just look at the starter below which consists of a couple of bits of lettuce, two bits of avocado and half a cherry tomato! Here dealing with government departments, doctors, businesses of all shapes & sizes, you name it all done using WhatsApp. Here's what can you do to speed things up, The memberships are costly and have no value, proven methods for fixing any consumer problem. Ive now got another tier point error to clear up and Im not looking forward to another hour of lift music. Put it simply dont charge for premium if you cant delivery premium. British Airways CEO, Sean Doyle, in Keynote Speech 2,437 views Oct 19, 2020 Like Dislike Share Save FinalCall.travel 302 subscribers New CEO, Sean Doyle, delivers his first keynote. The turnout of the crew was dreadful sloppily dressed and whist hanging around the airport on arrival with blouses hanging out, cravats askew, an Aeroflot crew walked past them fresh from landing looking well groomed, smartly dressed, with heads held high the contrast was shocking. I could never understand why on my flights with Singapore, Emirates and even United, food wasnt burned, seats worked and IFE usually worked well. A few years I would have blindly booked BA, even if more expensive. They have wasted their legacy and headstart from Lord King and Colin Marshall. What I am doing is making a personal commitment to you that we will build a better British Airways. Oddly I didnt get an email and I have been a loyal client for 30 years. I am feeling very let down and disillusioned by this experience today. British Airways employs 26,623 employees. Since Sean Doyle took over he has been keen to emphasise that his focus is on making BA a premium airline. The online service isnt working. Any airline can have a great hard and soft product- tangible and intangible resources can be COPIED if you have the money as an airline and want to spend it. There is no reason why this Avios service cannot be added to their online system, sadly this is a deliberate rather than an IT issue. BA are far away from this level of both offering and service and having just experienced qr yet again on my most recent trip, Im not really looking forward to my forthcoming trip to Dubai via London in WTP/back Club. Crying children with their toys in the cases. Sean Doyle Chairman and CEO British Airways Lynne Embleton Chairman and CEO Aer Lingus John Gibbs Chief Information Officer Carolina Martinoli Chief People, Corporate Affairs and Sustainability Officer Julio Rodriguez Interim Strategy Director Javier Sanchez-Prieto Chairman and CEO of Iberia Marco Sansavini Chairman and CEO of Vueling Next event: CLAIRE BENTLEY, BRITISH AIRWAYS HOLIDAYS' MANAGING DIRECTOR . ), and a no-choice dessert that was a bit like something you would serve at a kids party. Chief of People, Corporate Affairs and Sustainability Officer at IAG. In addition to overseeing Network and Alliances, Sean has acted as Chairman of BA's London City subsidiary BA CityFlyer and oversaw the airlines operations at London Gatwick. CEO Sean Doyle reportedly said in a recorded message to staff in March that passengers were "rightly fed up" with BA's issues, but he added that there were no quick fixes, and likened . Many of you have made personal sacrifices which means you have been unable to make important journeys to see family and friends and visit the places you love. # Call Centres C-19 being used as an excuse Im afraid. We want people to come off a British Airways flight and talk about it as if its something different. Sadly at the moment, it is often talked about because its different but not in a good way! Dont even ask about the lounge! at What should they improve? Previously he had been Chief Financial Officer (CFO) and Head of Corporate Functions at Iberia Express. Ive used the opportunity to do the bare-minimum to keep Gold and decided to build status across other Airlines / alliances instead. This year will be a test. Lets not forget that BA operates in an almost uniquely competitive environment. Be Sure To Check out our 24 Live blog for Live and accurate Coverage of the Airshow! Club Kitchen virtually empty after 20 mins into flight observed. The crew rarely came round to see if there was anything we needed. A message from our Chairman and CEO, Sean Doyle | British Airways BA charge an outrageous amount to reserve a seat and when youre paying thousands I do not expect that, another reason for choosing a different airline, Ive changed my seats on Virgin flight 3 times, all were free as it should be. Website for British Airways Executive Club, All directors of British Airways Holidays Limited, Website for British Airways Holidays Limited, British Airways (European Operations At Gatwick) Limited, Website for British Airways Lost Baggage Tracing, British Airways Welfare And Benevolent Fund Financial Information, All directors of British Airways Associated Companies Limited, All directors of British Airways Iberia Limited, British Airways Pension Investment Management Ltd, All directors of British Airways Maintenance Cardiff Limited, Website for British Airways Maintenance Cardiff Limited, All directors of British Airways 777 Leasing Limited, Website for British Airways 777 Leasing Limited, All directors of British Airways Pension Trustees Limited, Website for British Airways Pension Trustees Limited, British Airways Financial Services Limited, All directors of British Airways Financial Services Limited, British Airways Interior Engineering Limited, All directors of British Airways Interior Engineering Limited, Website for British Airways Interior Engineering Limited, British Airways Pension Aps Nominees Limited, All directors of British Airways Pension Aps Nominees Limited, Website for British Airways Pension Aps Nominees Limited, British Airways Engineering Services Limited, All directors of British Airways Engineering Services Limited, British Airways 25 Year Club Benevolent Fund Financial Information, British Airways Pension Trustee (no. Youll also connect with other readers who want to make the world a better place. Dont make me fly with them again! TLFL has an exclusive partnership with GTC, one of the worlds largest collections of independent luxury travel agents. The only thing premium about BA at the moment is its prices. Fair enough! The decision to allocate positions in rotating groups and not experience has been commercial suicide. I flew London / Lisbon last night where the meal consisted of a main dish and s bread roll and butter. Last week flew F from LAX to LHR on BA and wouldnt have called it a premium product although the crew were excellent. AA have had this fir some time, Table ordering service in lounges continuing, Complimentary water and snacks for Euro Traveller cabin continuing, Improve the quality of the meals and choices we serve across all cabins and. I am cabin crew, A lot of people have told me they like the one tray service in Club World because it keeps the length of the service to a realistic time frame. booking and troubleshooting an airline ticket, Labor disputes at American Airlines and British Airways put travel plans at risk. I do, however, appreciate his honesty and acknowledgment that things could be better which is rare from a CEO. Stay up to date with all our latest developments and corporate news, Significant shareholdings and treasury stock, Corporate governance and directors' remuneration reports. Fax: +1 212 251 6711. I also like the fact that he has actually sent out the communication. I mostly fly paid for F. Every so often I do use 2-4-1 but realistically if I want to fly F I do. When Tom Stevens, in response to a question about Willie Walshs comments about IAG splitting BA off from the group (probably out of context) said that Willie had no insider knowledge of BA or IAG which was a ludicrously stupid thing to say of the man who led BA for years and was instrumental in the formation of IAG. Its haphazard, inconsistent and erratic. We wait and see if his message delivers. I love the First Wing. address is se****[emailprotected], Sean Doyle's business email 2.5K for 2. Mums needing stuff for their babies. She previously held senior roles in British Airways including Managing Director of Gatwick and Director of Strategy. The additional points havent materialised so the offer has ended up creating yet more frustration with BA. Evergy, Software Engineering Manager at Verizon Connect Airbnb banned me because I used to live in Russia. British Airways CEO Email Address | Sean Doyle Contact You can write to sean.doyle@ba.com or seanl.doyle@ba.com to contact the British Airways's top boss. I dared not to ask about the flight, apart from the landing that loosened a couple of fillings! If you need help with any problem,please contact us through this form.

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