An anonymous complaint may mean that we wont be able to communicate the resolution to the specific customer making the complaint, but it can still help us improve our processes. 2.2 Acknowledgement of complaints We will acknowledge receipt of each complaint promptly within 3 business days. 1193 0 obj <>stream Y\J{?g ?v;"c]g7t)aj&[4 *FB4|jM2GS%h2^.0+%nGCD[Tao3dF4Lc3~B[#}c~pZ1N\Zfn0R#AtJlo\D`_-"|!ezl! Our focus is always on the customer, including when dealing with feedback and complaints about our services, systems, practices, procedures, products, our staff and our complaint handling process. or call 1800 043 159 for further information. The CEC has consulted with radiation experts. We aim to resolve complaints as soon as possible and when the complaint is first made. Health Administration Regulation 2020 Health Care Complaints Act 1993 Health Care Liability Act 2001 Public Interest Disclosures Act 1994 Policy directives PD2016_029 - Corrupt Conduct - Reporting to the Independent Commission Against Corruption (ICAC) PD2016_027 - Public Interest Disclosures There were more than 250 resolutions conducted in 2021-22. Complaints | NSW Government of resolutions that proceeded were resolved or partially resolved. Secretary, NSW Ministry of Health and Chief Executives . Policy directives, guidelines and information bulletins Policy documents applicable to the NSW Health system. NSW Health organisations are required to comply with all policy directives and should adhere to guidelines, as these represent best practice. Available from: http://www.health.nsw.gov.au/quality/complaints/ Memorial Health System California Patient Guide. providing regular reports to the Secretary on issues arising from complaint handling work, ensuring recommendations arising out of complaint data analysis are canvassed with the Secretary and implemented where appropriate, recruiting, training and empowering staff to resolve complaints promptly and in accordance with our policies and procedures, encouraging staff managing complaints to provide suggestions on ways to improve the organisations complaint management system, encouraging all staff to be alert to complaints and assist those responsible for handling complaints to resolve them promptly. A clear, formal, written statement by an individual staff member about another staff member or a work-related problem. Staff may use this complaint management process when complaining on behalf of the patient/consumer. At DCS, all staff need to commit to our six Customer Service Commitments: We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. The Greyhound Welfare and Integrity Commission, the Independent Pricing and Regulatory Tribunal, and the Information and Privacy Commission are exempt from this policy. PDF Enterprise-wide Risk Management - health.nsw.gov.au New Technology 4 Learning resources now available We also ensure that if the customer is not happy with the outcome of our internal review, we inform the customer of the steps they need to take to make a complaint to the NSW Ombudsman or to the NSW Civil and Administrative Tribunal (NCAT) where the complaint relates to a decision that NCAT has jurisdiction to review. y9L&(yqo{|c[3-|q:n "BlE5n#K9X+ BZ*X`]dJ%_(YJV'A|Q^ : l$;=pMf$s[$]$EjKgL[4t]ZeS!"Ov:Hw nR0H Refer to the guidelines or procedures relevant to your work area for the appropriate escalation procedure. endstream endobj 2405 0 obj <>stream a relative, friend or representative chosen by the person concerned for the purpose of making the complaint. Central Coast Council P: 1300 463 954 E: ask@centralcoast.nsw.gov.au W: centralcoast.nsw.gov.au A: Wyong: 2 Hely St / PO Box 20, Wyong NSW 2259 Gosford: 49 Mann St / PO Box 21, Gosford NSW 2250 Complaints and Feedback Management Policy November 2021 Policy No: CCC 012 Policy owner: Approved by: Date of approval: Policy category: ```A1KTpd$q=ME#4i[%$l&%_&gV4mVSq c36u ?M@6@5Aa ZOL,0ZxWV_,f`66h``6 Q@.{ZM+PP A B wE 0(T@A: c`gd?E/nLzw,cvf^]1|s,/,w3O`^;vlFFv( FgIf`d0 -X 1?*NXP9(br&b`pHWV1>F H Customer Engagement Framework and Strategies, Resolving concerns about your health care, Prosecuting complaints about registered practitioners, Frequently Asked Questions - Health Consumers, Covid-19 and Covid-19 vaccines - best advice. Non-registered Health Practitioners Our principles direct us to have clear processes and procedures. hb```f``e`e`` @1V 7HTX\zmyajvB~>(Xo.g,/\u_dgkC~-7)=l%du4sFGGJ b B1(l.)&L - Our commitment is that we will acknowledge a complaint within four (4) working days of receipt and will communicate the resolution to the person making the complaint within 20 working days of receipt of their complaint. PDF Complaint Management Policy and Procedures - NSW Public Service Commission hWn9>((%m[u==]$MMC(RO endobj Customer Engagement Framework and Strategies - NSW Health Care We also expect that the services we provide will be conducted in an ethical and transparent manner and that our staff comply with the values and obligations of both the DCS Code of Ethics and Conduct and our Conflict of Interest Policy. xKk@FY&}BqEN;rbk7(JdOcwL?=ug%A}[/a9:rw"'q1xPqe9}tnK;msLr@9 9"`sRC9P@C9/TRF!}9r9$\]C#X X,Ms"AsP#VAj\"@^|hnk The complaint management framework for NSW Health is underpinned by the following commitments, endorsed across the whole of NSW Government: 2.1.1 Respectful Treatment NSW Health staff will treat people who make a complaint with courtesy and respect and in accordance with this Policy. Our approach to resolving complaints is flexible and resourceful and engages senior leaders with delegation to resolve the complaint, as required. 3l The following legislation is also essential to the Commission's work: On 21 October 2020, the Parliament of NSW passed the Health Legislation (Miscellaneous Amendments) Bill 2020, which largely commenced on the date of assent on 27 October 2020. There were more than 250 resolutions conducted in 2021-22. READ ACKNOWLEDGEMENT The office is located close to Central Station and is accessible by wheelchair. % The Commission has a unique and central part to play in maintaining the integrity of the NSW health system, with the overarching consideration of protecting the health and safety of the community. Complaints Manage ment Policy . 1124 0 obj <>/Filter/FlateDecode/ID[<815ACF51AF70C4448E0659D6280B41AE><4A52CAA4E2D0DF488A49A8FE50D6EECB>]/Index[1096 98]/Info 1095 0 R/Length 138/Prev 334176/Root 1097 0 R/Size 1194/Type/XRef/W[1 3 1]>>stream An unresolved complaint escalated either within or outside of our organisation. The staff member handling a complaint must not be the staff member whose conduct or service is being complained about. However, it is likely to include: anyone who lives, works, or invests in NSW, including businesses, are customers of DCS. %PDF-1.6 % This means we: If a matter concerns an immediate risk to safety or security the response will be immediate and will be escalated appropriately. Resources and Support Services for Health Providers, Frequently Asked Questions - Health Providers, NSW Civil and Administrative Tribunal (NCAT), Cancelled or suspended health practitioners, Health Practitioner Regulation National Law (NSW), non-registered health practitioner Code of Conduct, Information in a language other than English. Contents . Please enable scripts and reload this page. The CEC has consulted with radiation experts. All NSW Health organisations are to maintain a risk register which provides an accurate and complete record of risk assessment and management activities. Opinions, comments and expressions of interest or concern, made directly or indirectly, explicitly, or implicitly, to or about us, about our services or complaint handling where a response is not necessarily expected or required. Mrs Geraldine Lumba Dizon - Registered Nurse - Registration cancelled Complaints received 2021-22 (16.2% increase compared with 2020-21). Registered Health Practitioners such as medical practitioners, nurses, dentists and pharmacists. Phone: +61 2 9322 7000 Email: complaints@deloitte.com.au are responsible for: Providing overall direction for the policy, procedures and management of bullying complaints Ensuring that the mandatory standards outlined in NSW Health policy are implemented Monitoring the performance of bullying prevention and management strategies. Relevant NSW Health legislation includes: These policies and guidelines are relevant to the NSW Health Incident Management policy. hA@Sy*;n5.\gpqRct(`|@hwlSCak2KMZ[B|@vOagA4iQ/nY< Q J8hQdfBE|! Incidents Complaints and Feedback Management Policy Date: August 2018 Version: 4.0 Classification: FOUO Other relevant Healthdirect Australia documents The following policy documents are relevant to this Service Incident, Complaint and Feedback Management Policy. The complaint alleged that on 29 - 30 July 2021, while working at Nepean Private Hospital, Mrs Dizon: SESLHD policy documents 3. Complaints Management Policy Guide for the Complainant Version 2 - Updated 7 May 2018 . Complaint Management Guidelines 2006. The Health Care Complaints Commission is an . To demonstrate impartiality, another officer (usually more senior) within the same agency, who was not involved in the original decision, undertakes the review. ethical, internal control, complaints management, Work Health and Safety, records management and policy frameworks Oversee and lead expert, timely, comprehensive and solutions-focused legal services and advice and facilitate legal solutions . 0 The office is located close to Central Station and is accessible by wheelchair. This means that, regardless of the channel the customer has used to register their complaint, we always need to acknowledge a complaint once it has been made and refer it to the appropriate agency or DCS team in a timely manner. This Policy and Procedures provides guidance on the key concepts of the complaint management procedures to Public Service Commission (PSC) staff and those people who wish to make a complaint. Complaint handling policy | NSW Government The Commission was established under the Health Care Complaints Act 1993. stream This means we promote our complaints channels and information and ensure they are easily understood and accessible, particularly for people who require assistance. Consumers can lodge a complaint with the Commission if they have concerns about the conduct or services delivered by a relevant health organisation or its employees. Crimes Act (NSW) 1900 (NSW) Public Interest Disclosures Act, 1994 (NSW) State Records Act, 1998 . Privacy Management Plan - Patient privacy - health.nsw.gov.au Where a complaint involves multiple areas within DCS, responsibility for communicating with the person making the complaint and/or their representative will also be coordinated. Platform: YouTube Duration: 1m 49s, This video explains the NSW Health preliminary risk assessment process.Platform: YouTube Duration: 3m 58s, This one-minute explainer video describes the role of the dedicated family contact in NSW Health.Platform: YouTube Duration: 53s, This video explains the role of the Dedicated Family Contact.Platform: YouTube Duration: 2m 21s, This two-minute video provides a high-level overview of how clinical harm score 1 incidents will be managed in NSW Health from 14 December 2020.Platform: YouTube Duration: 2m 21s, This four-minute video provides a high level explanation of the approved review methodologies for serious incidents in NSW Health.Platform: YouTube Duration: 4m 09s, This recorded webinar provides an overview of the steps required to complete a root cause analysis for serious incidents in NSW Health.Platform: YouTube Duration: 10m 32s, This recorded webinar provides an overview of the steps required to complete a London Protocol review for serious incidents in NSW Health.Platform: YouTube Duration: 12m 09s, This recorded webinar provides an overview of the steps required to complete a NSW Health Concise Incident Analysis and NSW Health Comprehensive incident analysis review for serious incidents in NSW Health.Platform: YouTube Duration: 14m 39s, This one-minute explainer video describes serious corporate incident management processes in NSW Health.Platform: YouTube Duration: 1m 24s, This video explains the NSW Health serious corporate incident management process.Platform: YouTube Duration: 5m 19s. advocate, family member, legal or community representative, member of Parliament, another organisation), who wants to make a complaint. PDF Consumer Feedback Management - Sydney Children's Hospital PDF Complaints Procedure RTO Number 90198 - slhd.nsw.gov.au Definitions Does a practitioner have to see a patient? joe.wehbe@gcc.nsw.gov.au Closing date: 15/05/2023 - 10:00 AM Targeted / Identified:, . zO2GKAI$-$"/v8d#KDCU/FQt/cPr7*5D{] wMuyv^ uW4COc^^H}DB[QS[[T[Q[S0GGMU/':Ol_.,ygH=4. Ph: (02) 9219 7444 requests for explanation of policies, procedures, and decisions. Members of the public who are aggrieved by a decision we make can seek an internal review of that decision. Australia . Your complaint will be allocated to an assessment officer and we will write to you to explain the outcome of your complaint. the Commission, who can initiate an "own . Complaining to or about DCS is free. Internal review is a process that examines the decision made by the business unit. PDF Complaints Management Guideline - Department of Health Complaints Response Targets. A literature review about - ResearchGate On 1 September 2022, the Public Health Regulation 2022 was amended to introduce a Code of Conductfor health organisations. The Commission deals with complaints about all health services and providers in NSW including: Health Organisations such as public and private hospitals, medical centres, imaging and radiation services. The Code of Conduct sets out the minimum practice and ethical standards that a relevant health organisation and its employees must comply with. Where a complaint involves a number of government agencies and/or other parties (for example, if it relates to a service or transaction performed by a service provider), we will work with the other parties where possible, to ensure communication with the person making a complaint and/or their representative is clear and coordinated. a staff complaint about another staff member relating to a range of concerns . Ph: (02) 9219 7444 endobj 2 Contents . Early - Acknowledge the complaint immediately and plan to address any concerns as early as possible. implementing changes arising from individual complaints and from the analysis and evaluation of complaint data as directed by management. -H30tYec`?Uv V0x Policies and procedures - Publications - Ministry of Health The Commission was established under the Health Care Complaints Act 1993. 85 0 obj <>/Filter/FlateDecode/ID[<768ED3E10FCCB246AED483C9EFADE6F4>]/Index[58 46]/Info 57 0 R/Length 118/Prev 183411/Root 59 0 R/Size 104/Type/XRef/W[1 3 1]>>stream hbbd```b``N D*E DoTIw0"vi 2FlNd\ob`Y&}4@@o PDF Version Approved by Approval date Effective date Next review - UNSW Sites Prevention and Management of Workplace Bullying in NSW Health Summary Provides guidelines for the prevention and management of workplace bullying in NSW Health workplaces. PDF Complaints and Feedback Management Policy If an employee is a health practitioner to which thenon-registered health practitioner Code of Conduct applies, the organisation must ensure its employees comply with that Code. The DCS Complaints Handling Procedure provides step-by-step actions for you to take whenever you receive a complaint at DCS. %PDF-1.6 % Access legislation via NSW Health Legal compendium. PDF Complaint Management Guidelines - NSW Government )D,02a7bmAMLI5Ej(j! 4h$hA$p?=[ KA8ox1t/bD*mMx%VO-? Rrj!N%nB&e7F cn06V(1/{qg/#fkKp90Y/bU5?uW)j!AKpMT :D2eZNExb8a85#[F9bk:`CglCz"{.[C['8V_Y'UBw/me?e. You may be trying to access this site from a secured browser on the server. Commission is committed to protecting the health and safety of the NSW community through accessible and effective management of health care complaints. You may be trying to access this site from a secured browser on the server. No matter the outcome, we will always explain our decisions and ensure the customer understands the options they may have for a review of our decisions. `03p Supplementary advice Use this guidance for interim reporting arrangements while the CEC and eHealth update ims+ to meet the policy requirements. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.2 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Complaints alleging compliance breaches should be handled in accordance with the NSW Health Complaints Management Policy PD2020_013 and NSW Health Complaint Management Guidelines GL2020_008. The legal compendium is primarily intended for use by NSW Health entities. Complaints: Management of a Complaint or Concern about a Clinician - YUMPU PDF Complaint Management Guidelines - Ministry of Health Subject to privacy and confidentiality considerations, communication and information sharing between the parties will be organised to facilitate a timely response to the complaint. Use this advice for radiation incidents which require a RIB. Fax: (02) 9281 4585, Level 12, 323 Castlereagh St recognising good complaint handling by staff. . Objective and purpose 4 . contact the NSW Ombudsman on 9286 1000 launch or toll free 1800 451 524 launch . Use the templates below for incidents notified from 14 December 2020 onwards. The Complaint Management Guidelines provide guidance to people dealing with a complaint in accordance with the Complaint Management Policy Directive. An overview of the complaints management process is provided below. PDF Incident, Complaints and Feedback Management Policy deal with their complaint in a reasonable timeframe, provide them with information about our complaint handling process, provide them with multiple and accessible ways to make complaints, listen to them, treat them with respect and actively involve them in the complaint process where possible and appropriate. <>/Metadata 1248 0 R/ViewerPreferences 1249 0 R>> This means that when anyone raises concerns via feedback or through a complaint we will: We must also take all reasonable steps to ensure that people making complaints are not adversely affected because a complaint has been made by them or on their behalf. endstream endobj startxref Toll free (NSW) 1800 043 159 Any person can make a complaint, including: the person who experienced the problem. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Play your part in protecting the health and safety of the NSW Community. Any incident or injury affecting a staff member is entered separately as a worker specific incident. The Council engaged the NSW Health Care Complaints Commission to undertake the project on behalf of the Australasian Council of Health Care Complaints Commissioners, working with the Royal Australasian College of Physicians and the Health Issues Centre. Prosecuting complaints about registered practitioners This Policy and Procedures is intended to ensure all complaints are handled fairly, efficiently and effectively. The NSW Health Incident Management Policy outlines incidents which require a RIB. Toll free (NSW) 1800 043 159 From 14 December 2020, use this template if completing the RIB in ims+ is not practicable. Legislation - NSW Health Care Complaints Commission Make a complaint online The easiest way for you to make your complaint is via our online complaints portal. Whilst NSW Health makes every effort to ensure the accuracy of the information presented, it does not purport to be a comprehensive list of applicable legislation and policies, or to render legal advice. A complaint covered by this policy can be distinguished from: All policies, procedures, practices, staff, hardware, and software used by us in the management of complaints. Fax: (02) 9281 4585, Level 12, 323 Castlereagh St Information for NSW Health immunisation providers, Your Room - Information about alcohol and other drugs, Preconception, maternity, and child and family health, Interpreting/translating and multicultural health services, Centre for Medicinal Cannabis Research and Innovation, Policy directives, guidelines and information bulletins, Government Information Public Access Act (GIPA), PD2016_029 - Corrupt Conduct - Reporting to the Independent Commission Against Corruption (ICAC), PD2006_007 - Complaint or Concern about a Clinician - Principles for Action, GL2006_023 - Complaint Management Guidelines, GL2006_002 - Complaint or Concern about a Clinician - Management Guidelines, Statutory Privilege under section 23 of the Health Administration Act 1982, Incident management, complaints, public interest disclosures and disciplinary/grievance procedures. YeP&VD&0* }J endstream endobj startxref assess and prioritise the complaint in accordance with the urgency and/or seriousness of the issues raised. Discover the changes in this two-minute explainer. Complaints Handling - education.nsw.gov.au Procedure has been revised to reflect the new incident management system, ims+, and the revised NSW Health Complaints Management Policy and Guidelines. endstream endobj 1097 0 obj <. Complaints, allegations or grievances made by staff about other staff members are not recorded as Consumer Feedback. Incident management, complaints, public interest disclosures and There are six key principles that underpin our complaints handling processes. SPOTLIGHT ON THE COMMISION Did you know?. PDF Complaints Management Policy - Deloitte Where staff consider improvements could be made to our services to prevent future similar complaints, our staff will provide this feedback to the appropriate division or team within DCS. Sydney NSW 2000. Fairness and accountability Please enable scripts and reload this page. Consumer feedback - Clinical Excellence Commission - Ministry of Health We expect staff at all levels and in all areas of DCS to be committed to fair, effective and efficient complaint handling for all our customers. NSW Health is strengthening the way it responds to serious incidents. Use this guidance for interim reporting arrangements while the CEC and eHealth update ims+ to meet the policy requirements. %%EOF We actively support customers to register their complaint. 0 failure to abide by the NSW Health Code of Conduct Policy Directive, use of drugs and alcohol, sexual harassment, physical harm, and any . Document type Policy Directive Document number PD2018_016 Publication date 24 May 2018 Author branch Workplace Relations Branch contact (02) 9391 9373 Replaces PD2011_018 Review date 24 May 2023 . Legislation. About the Commission - NSW Health Care Complaints Commission It also applies to all our activities that involve receiving or managing complaints from the public made to or about us, regarding our services, staff, and complaint handling. 3 0 obj Amendments relevant to the work of the Commission include: Further information about these changes is available her. Procurement-related complaints also have a separate process. Does a practitioner have to see a patient? Previous title: Patient Complaints Management Procedure (SCHN Policy Number 2015-9074 v3). endstream endobj 2402 0 obj <>/Metadata 84 0 R/Outlines 160 0 R/Pages 2399 0 R/StructTreeRoot 161 0 R/Type/Catalog>> endobj 2403 0 obj <>/MediaBox[0 0 595.32 841.92]/Parent 2399 0 R/Resources<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 2404 0 obj <>stream Of these, 52% were conducted in rural and regional NSW. An early response indicates that you are taking the concerns seriously. They are that we: This policy and the accompanying Complaints Handling Procedure provide details on the processes, timeframes, and expectations that these principles drive. HS731 External Complaints Procedure (Health and Safety Complaints by members of the public) 4 0 obj To be an independent review, the staff member reviewing the complaint must not have been involved in the initial investigation of the complaint. Policy Number 2.015 Policy Function Leadership and Management . x[[o~@\x+nw4M-Q7R-*b3w0~p+c\l?&R2}v]6gef67kT7i]?5stpTUt 7kt.~6/q0&o??(uh>kC9;`=$__Wq NG")2mV+&/T;PIeydJ~6In-F&om- Ava2n?l~k"6ko)s__*oea]o W`[N (`ZWV%=GF)5rwC6 h6zO0/#Mu^Z$ u?.Z^EM&^n* ,0qB 1*w/*r\9T.L" 2y/=+7Tm`exr|S*pWT?Kf^c{&qp;s_xBn7u.)8M? The power to refer complaints for local resolution to a private health facility, The power to refer complaints to a broader range of bodies, New powers relating to health organisations, Increases to maximum penalties and sanctions for offences, A new compliance framework to ensure effective compliance monitoring and enforcement with interim prohibition orders and prohibition orders. 103 0 obj <>stream This policy is not meant to apply to statutory internal reviews. Email: hccc@hccc.nsw.gov.au Complaints process What to expect when making a complaint. Teamwork, Culture and Person Centred Care, National Safety and Quality Health Service Standards, Healthcare Safety and Quality Capabilities, Use this guidance for interim reporting arrangements, Reportable incident brief (RIB) template (V2), Appointment of preliminary risk assessment team, Standing appointment of preliminary risk assessment team, Standing appointment of core SAER team members (V1.1), Standing appointment of safety check team, Concerns about individuals safety check, Appointment of Corporate Harm Score 1 review team, Concerns about individuals Corporate Harm Score 1 review, Changes to incident management policy terminology, Changes to policy and legislation slides for local presentation brief, Changes to policy and legislation slides for local presentation long, PRA factsheet for patients, carers and families, Process for appointment of a team for a privileged Preliminary Risk Assessment, Dedicated family contact - Role description, Dedicated family contact - Lead role description, Dedicated family contact - Factsheet for staff, Dedicated family contact - Factsheet for patients, families, and carers, Dedicated family contact - Presentation slides (Long), Dedicated family contact - Presentation slides (Short), Dedicated Family Contact Information Pack, Serious adverse event review processes (SAER), Incident management requirements Information for NUMs and MUMs, Systems analysis of clinical incidents - London Protocol, Concise Incident Analysis workbook for teams, Comprehensive Incident Analysis workbook for teams, Infographic - Serious corporate incident management, Serious corporate incident management end to end process end-to-end process, Serious corporate incident management processes slides for local presentation, Serious corporate incident management - Staff factsheet, What to expect when a serious incident occurs summary (English), What to expect when a serious incident occurs summary (Arabic), What to expect when a serious incident occurs summary (Chinese Simplified), What to expect when a serious incident occurs summary (Chinese, What to expect when a serious incident occurs summary (Greek), What to expect when a serious incident occurs summary (Hindi), What to expect when a serious incident occurs summary (Italian), What to expect when a serious incident occurs summary (Korean), What to expect when a serious incident occurs summary (Spanish), What to expect when a serious incident occurs summary (Filipino), What to expect when a serious incident occurs summary (Vietnamese), What to expect when a serious incident occurs booklet, Seclusion and Restraint in NSW Health Settings (PD2020_004), Managing Child Related Allegations, Charges and Convictions Against NSW Health Staff (PD2020_044), Complaint Management Guidelines (GL2020_008), Coroners Cases and the Coroner's Act 2009 (PD2010_054), Corrupt Conduct Reporting to the Independent Commission Against Corruption (ICAC) (PD2016_029), Data collections Disclosure of unit record data held for research or management of Health Services (PD2015_037), Death - Management of a Sudden Unexpected Death in Infancy (PD2019_035), Electronic Information Security Policy NSW Health (PD2020_046), Injury Management and Return to Work (PD2022_002), Investigation, Review and Reporting of Perinatal Deaths (PD2022_026), Managing Complaints and Concerns About Clinicians (PD2018_032), Medication Medication Handling (PD2022_032), New South Wales Health Services Functional Area Supporting Plan (NSW HEALTHPLAN) (PD2014_012), NSW Health Patient Safety and Clinical Quality Program (PD2005_608), Reporting of Maternal Deaths to the NSW Clinical Excellence Commission (PD2021_006), Enterprise-wide Risk Management (PD2022_023), Significant Legal Matters and Management of Legal Services (PD2017_003), Working with Children Checks and Other Police Checks (PD2019_003), Work Health and Safety: Better Practice Procedures (PD2018_013), Guidance for using Incident Decision Tree, Health Administration Amendment (Serious Adverse Event Reviews) Regulation 2020, Health Records and Information Privacy Act 2002, Health Records and Information Privacy Regulation 2017, Privacy and Personal Information Protection Act 1998, Private Health Facilities Regulation 2017.

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