A West London man has been ordered to pay 6,000 after he illegally knocked down his own house. It will take only 2 minutes to fill in. It advised that there was an ongoing investigation about the issues he has raised. The most effective way to request a service or report something to the Council is through our standard customer contact channels. Your neighbour could report it to your local council and you could be told to cut your hedge. If he's a little bloke, kick his head in and stick his hi-fi up his arse if he's massive, just ask nicely Rather than start a campaign against them which will most likely lead to, http://www.hounslow.gov.uk/index/environment_and_planning/environmental_health/noisenuisance/noise_nuisance_reporting.htm, https://www.gov.uk/how-to-resolve-neighbour-disputes/complain-about-noise-to-the-council, http://www.problemneighbours.co.uk/neighbourissuescategory.html. It kept happening and he was going around in circles. It also explained that whilst there were some discussions with the neighbour about a possible move this was not something he wanted to do at that time. It is evident that the landlord made 22 further visits after the conclusion of the residents complaint between 18 May and 19 November 2020. Reacting to the sentence, Councillor Tom Bruce, cabinet member for regeneration and development at Hounslow Council, said: "I hope this prosecution and hefty fine sends a strong signal that we . I have a neighbour. Its actions were appropriate with no delays or service failures. He said that he had been complaining for two years. Some dissatisfaction about the Councils action will be treated as a request for us to do something, for example, a service request. It also told the resident it would investigate his reports. In her report she says the Council did not take a homelessness application from him as it should have done because it considered he was not 'in priority need'. Register. I'm not knowledgeable when it comes to what can and can't be done by law, but it wouldn't hurt to. The resident advised that, the level of noise from the television continued and, kept him awake into the early hours which was having an impact on his work and mental health. Hounslow schools and libraries have announced plans to celebrate the Coronation through a series of free events and activities across the borough. The landlord also reiterated to the resident at this time that there was an ongoing investigation. Live in London (or any major UK city) then expect noise. Having reviewed the actions taken it was satisfied that the case was managed satisfactorily. Heathrow Airport and parts of Hatton comprise the TW6 postcode. You can also send a copy to your neighbour so that they know what youve done. It said that the investigation was still ongoing and was being carried out satisfactorily and in accordance with its policy. Within its response, the landlord acknowledged that the resident initially raised concerns in 2018 and then further concerns were raised throughout 2020 and to date. growing on land owned or occupied by someone else? This report is not an exhaustive description of all the events that have occurred in relation to this case, but an outline of the key issues as a background to the investigations findings. Antisocial behaviour - www.kingston.gov.uk On 22 March 2021, the resident reported that there was a burning smell coming from his neighbours flat and referred the landlord to his previous emails. Hounslow council only have 'noise teams' for Friday and Saturday night but no other day of the week. In the event of an emergency, such as if your neighbour physically attacks you, always call 999. It is understandable that due to the ongoing issues experienced and the safety risk posed by some of the neighbours ASB, the resident seeks a permanent solution to the situation. Nonetheless, the landlord failed to provide the resident with any update following this despite telling the resident that it would. When theyve got both sides of the story, a council officer will visit the site to look at the hedge and its surroundings. The landlord failed to follow its ASB policy in this regard. Hounslow Council Complaints - Complaints Department In accordance with paragraph 54 of the Housing Ombudsman Scheme, there was no maladministration by the landlord in its response to the residents reports of noise nuisance, The landlord made reasonable efforts to substantiate the residents reports of noise and. He complained about the risk to the whole block and said he could not keep calling the Fire Brigade. The council here instructs the police to confiscate items. Please tell us more about why our advice didn't help. The landlord did not log a complaint when the resident requested this in March 2020 showing it failed to follow its complaints policy. They might ask the owner to make it safe or deal with it themselves. The legislation also allows councils to set and charge fees for handling these complaints. On 13 March 2020, he stated that he wanted to raise a formal complaint. As at the date of its final response on 4 June 2021 the landlord advised the resident that its investigation into his ASB reports about his neighbour was ongoing. Their accounts of what has happened are summarised below. The landlords policy also states it is important to establish if residents who report or are allegedly causing neighbourhood issues have care or support needs to ensure that appropriate measures are taken throughout the case. If they want you to cut your tree or hedge just because they dont like the way it looks, its up to you whether you do the work. The landlord replied on the same date advising that it appreciated that the issues were reported over 12 months ago but they had not yet been resolved. It asserted that it had appropriately arranged for the resident to meet with his neighbour to discuss the issue. Its often best to find a compromise, for example sharing the cost of pruning a hedge even though you think your neighbour owns it. The council can order your neighbour to take action to stop the problems with the hedge happening again. Hounslow man fined 6k for 'knocking down his home without telling council' You don't mention if this person rents the property or is a lease holder. You can cut them yourself but you must try to limit the amount of damage to the tree, which can be difficult to do. It did engage, after an incident involving the police and Fire brigade, owever at times there was little or no progression of the action plan despite on going reports from the resident. Now the whole street can enjoy my bass. On 8 April 2021, the resident raised a formal complaint with the landlord relating to the length of time it had taken to act against the neighbour for nuisance. You can complain to the council if you think theyve done something wrong, failed to provide a service or not followed correct procedures. The council should determine your complaint impartially. Sign in. Hounslow House. Comply with above orders within four weeks. This. If you rent your home, talk to your landlord about the problem. This doesnt include those privet hedges that lose all their leaves in winter and beech or hornbeam hedges that keep dead leaves in winter. Subsidence can be caused by a hedges roots taking moisture from soils that shrink. In a reply on the same date, the landlord advised it would start the investigation immediately and the resident would be kept up to date with their progress. As the landlord found no actionable evidence of noise issues, it stated that mediation was the best option to resolve matter. The landlords policy refers to interviewing the reporter and providing incident diary sheets where relevant. The Council's definition of a complaint is an expression of dissatisfaction about: failure to follow process failure to follow the Council's own policy significant or repeated failure to. On 24 March 2021, the landlord provided an update to the resident. Problems could include, for example, if you think a hedge is too high or branches from your neighbours tree are overhanging into your garden. neighbour should have been agreed in advance and advised that this feedback would be passed on. When councils are determining a complaint they must first decide whether the height of the high hedge is having an adverse effect on a neighbours enjoyment of their home and/or its garden or yard. On 13 September 2020, the resident provided the landlord with records of noise nuisance from 3 September to 12 September 2020. You can complain about problems that you have in a home that you own or occupy and/or its garden or yard because of the hedges height. This is usually at the base of the trunk or main stem of the trees or shrubs in the hedge. You can find contact details for Hounslow Council above. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Due the neighbour having mental health issues, the landlord had a responsibility to engage with support agencies in order to help, maintain his tenancy and also establish an action plan to address and mitigate the impact of ASB on those affected including the resident. The landlords notes reference that the neighbour had confirmed during this visit that he was burning paper in this flat. Use FixMyStreet.com to Contact your local council. The risk to other resident was raised as a concern. The landlord assured the resident that a great deal of effort was involved in resolving the issues and the case was overseen at a senior level. Call Customer services on 020 8583 2000. If the council decide action is necessary, theyll issue a formal remedial notice to your neighbour and give you a copy. Is there anything wrong with this page? Collecting written evidence from you and your neighbour and visiting the site will make sure that the council have the information they need to make the right decision. If your neighbour is complaining about you, If you disagree with your neighbour about a wall or fence, Deal with flooding in a rented home - overview. Most of Hounslow, including its Town Centre, the area south of the railway station and the localities of Lampton and Spring Grove, falls under the TW3 postcode. Do it online. The Local Government Ombudsman is the final stage for complaints about councils. By the landlord. Both the resident and the landlord have submitted information to the Ombudsman and this has been carefully considered. confirmed it was still working with the neighbour. Take 3 minutes to tell us if you found what you needed on our website. It may consider legal action against those in breach of their tenancy agreement however possession is a last resort in abating ASB. To complain all you need to do is contact your local council, many have a specialist team to deal with disputes of this nature. I unpacked my home pioneer home cinema unit just now and am blasting Def Leopard love bites so loud my ears are bleeding. If you think your neighbours tree is dangerous, you can report it to the council - for example if you think it might fall over. It is noted that the country was in lockdown during this timeframe as a result of the Covid-19 pandemic which may have impacted on the landlords ability to provide its usual service. Breaking the abatement order can result in fines up to 5,000 or up to 20,000 for a factory or business. He said that the neighbour was also verbally abusive which frightened his children. Now the whole street can enjoy my bass. The council should assess the case in the same way as an application to carry out work on trees protected by a Tree Preservation Order or a notice of work on trees in a conservation area. The resident contacted the landlord again on 20 March 2020 complaining about the length of time taken to act on his reports. Whilst the landlord has to take steps to address ASB in line with its ASB policy, it has a responsibility to balance this with the needs of its vulnerable residents including those who may be the perpetrators of ASB. The Ombudsman recommends that the landlord provide regular updates to res, Videos on managing unacceptable behaviour. On 4 May 2021, the resident asked the landlord to escalate his complaint to stage two. Listen, and request some time to think about the problem and measures you intend to take. But in some cases the council will decide that its right to refund all or part of a fee. For action to be taken in response to noise nuisance the landlord must first satisfy itself that there is evidence of this. The complaint must be in writing, and many councils recommend using their form. Noisy neighbours - London Borough of Richmond upon Thames Hounslow Council 29April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. On 30 April 2021, the landlord visited the neighbour to deliver him a warning letter stating he was breaching. On 19 January 2021, the resident reported. This can also cover artificial light or a build up of rubbish that could possibly cause harm. The sub woofer is incredible on this system. The complaint was not upheld as it said the investigation was still ongoing and was being carried out satisfactorily and in accordance with the landlords policy. Report street problems / mySociety Before referral to court the HO must undertake an assessment to establish whether the possible outcome of any court action would affect the health and safety of any person in line with the Equality Act. He said these issues had been happening for two years. To help you test the strength of your case, it also might be worth reading High hedges complaints: prevention and cure. If you dont feel comfortable speaking to them, write a letter or ask someone to contact them for you. The Ombudsman considers the evidence and looks to see if there has been any maladministration, for example whether the landlord has failed to keep to the law, followed proper procedure, followed good practice or behaved in a reasonable and competent manner. The resident is a leaseholder. This notice sets out what must be done to the hedge and when it must be done by. What does it mean to have power of attorney? Moreover, the landlords updates were invariably advice that its investigations were ongoing. There was a referral in October 2020 in respect of the neighbour to the appropriate agency, however there is a lack of evidence to demonstrate that. You can contact the council if you think your neighbour isnt acting in accordance with this notice. It might be a good idea to buy the documents for your neighbours house too - they might give information thats not covered in yours. On 4 June 2021, the landlord provided a stage two final response. The council cannot order your neighbour to: It could be weeks or months. They might ask the owner to make it safe or deal with it themselves. Had to put up with druggies, noise, her washing machine used to go on at 1 in the morning as well as hoovering. The outcome of the investigation was that there was insufficient evidence of noise nuisance for it to take enforcement action. Any disability as defined by the Equality Act 2010 must also be taken into account before possession is pursued. High hedges: complaining to the council - GOV.UK The council must be realistic about how long it will take your neighbour to cut the hedge or arrange for someone else to do it. This is comprised of: 450 for its failed to adequately deal with his ASB reports and communicate with the resident. Save time, and do it online . The council can issue a noise abatement order if they believe the noise levels to be unreasonable. The committee met in private at the end of last month to discuss a complaint about the behaviour of Mr Gill. The council should decide whether the hedge is adversely affecting your reasonable enjoyment of your property and, if so, what action (if any) should be taken to put right the situation or stop it happening again. the terms of his tenancy. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). and it did not explain why it had not logged an ASB complaint prior to August 2020. pay the resident total compensation of 600. As far as I know the women is still living at there doing her dealing, driving a BMW. The landlord carried out a risk assessment on 27 August 2020 with the neighbour following which it discussed their case with other agencies and identified an action plan to assist and support him.

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