There are two levels to consider in examining the safety and security features of PayActiv: protection of your money and protection of your financial information. Advice to Management You don't have to wait for payday, pay overdraft and late fees, or borrow money.. However, this Earned Wage Access the key selling point of the PayActiv app is only available if your employer also participates in the program. Another 10 to reply with copy and pasted questions, all of which were already addressed. One of our representatives will be reaching out to you shortly to assist you. J.P. Morgan Wealth Management Review: Plans Tailored to Your Financial Goals, Dosh Review 2023: Getting You the Most Back on Your Purchases. $1,000+ monthly income, direct deposit, US citizen or permanent resident, ages 18+. With low fees and no interest charges, plus robust features that help you manage your money, PayActiv can help you take better control of your financial future. I opened an account on the recommendation of a colleague, she told me that this bank has a lot of nice bonuses, but there was only one bonus, my account was closed. Be sure to include your Employer's name, Employee ID, and Mobile number. Please mention App reviews in the subject line of your email so that we can assist you in a timely manner. He was helpful well mannered and really focused on getting my new card to me as quickly as possible. When possible, please email us your concern at support@payactiv.com with "App reviews" in the subject line. If you have questions about Payactivs security policies, contact the company on its website. Payactiv Inc. Reviews | Read Customer Service Reviews of www.payactiv Anyone can write a Trustpilot review. This may result in yourhaving access to the funds sooner. Have a blessed day. Workers don't need permission to access earnings prior to payday. Hey! So Ill be honest, I cant stand the customer support on the app, the chat function is slow and glitchy and the ability to communicate through it is awful. If your employer is already a member, youll need to ask them to set you up with a PayActiv account. Since its inception in 2012, the company has worked with over 1500 organizations and served 2 million+ users to collectively withdraw over $5B in earned wages. You should consult your Cardholder Agreement and the Fee Schedule atpayactiv.com/card411. One of our representatives will be reaching out to you shortly to assist you. Ronnie was a FABULOUS agent to work with. Get offers from potential lenders in minutes by filling out just one online form. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Their customer representative dont know anything. Faster access to your money. they were quick at responding and helping me find a solution! However if you ever need support with this company call the phone number and ask for Ronnie OConnor, twice now this man has gone out of his way to make sure I fully understood the issue I was experiencing and how to correct it and was clear and polite despite me not being so at times and if hes not already running the customer service call center for this company he damn well should be! Payactiv uses time and attendance data to provide earned wage access to employees. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Great customer service!!! :), I am changing my review again because grace helped me out with no problem. Over 3 million HR leaders trust our advice. This product doesn't have any reviews yet. However, we'd like to learn more about your situation and what exactly happened. Hi Regina,Thank you for taking the time to write a review about your experience. Here are 8 tips for writing great reviews. Advertiser Disclosure: Many of the offers appearing on this site are from advertisers from which this website receives compensation for being listed here. Receive and send funds to other members. A team member will be in touch ASAP. ** Central Bank of Kansas City is the issuer of the Payactiv Visa Prepaid Card only and does not administer, endorse, nor is liable for the Payctiv App. Here are 8 tips for writing great reviews. Payactiv Expert Review, Pricing, Alternatives - 2023 Customer complaints are largely related to technical glitches that leave people unable to access their funds or manage their money. Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial wellness platform that provides a suite of services such as earned wage access, savings and budgeting tools, bill payments, automatic savings, and more. Payactiv Payactiv Write a Review Starting Price: $1 Alternatives to Payactiv Claim this Software page Payactiv is available for Cloud, iPhone, iPad and Android. There are no fees or interest charges associated with your payday cash advance. Like Empower and PayActiv, Dave also offers money management features. If your employer offers EWA, all fees to access your earned wages are less than $3. While compensation arrangements may affect the order, position or placement of product information, it doesn't influence our assessment of those products. Transfers to bank accounts and other debit or prepaid cards will be complete within 48 hours, or you can pay a $1.99 fee to receive the money instantly. Payactiv is the winner of the Innovative Payments Associations Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. If it's wasn't for the supervisor on shift Ned T. This would received 0 stars. Hi Connor,Thank you for taking the time to write a review about your experience. Get advice on achieving your financial goals and stay up to date on the day's top financial stories. One of our representatives will be reaching out to you shortly to assist you. :). I appreciate the patience, going the extra mile, and not once being rude! Shout-out to Davis for always assisting correctly, answering in timely manner & not giving any run arounds or lies! That's why we provide features like your Approval Odds and savings estimates. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. When I do the chat, they ask me to send in my time sheet and Everytime they tell me that they need an official timesheet, THAT WAS MY OFFICIAL TIMESHEET, the same one I have sent every two weeks after they screw up my time. One of our representatives will be reaching out to you shortly to assist you. One of our representatives will be reaching out to you shortly to assist you. Kindly email us your details including your Employer's name, Employee ID, and Mobile number at support@payactiv.com. Hi there,We sincerely apologize for the inconvenience. One of our representatives will be reaching out to you shortly to assist you. CONS. Most people could download and use the app without technical issues. Talk with a financial professional if you're not sure. Thanks to both of them for getting this resolved n the excellent customer service. 1 Standard rates for data and messaging may apply from your wireless provider. :), I have been calling trying to chat an leaving emails no response every pay period you all put the hours in right before you can't access funds 5 days before time goes in we can't access funds that's when you all add the hours to give us access but we can't get any money no response to not even chats I called an got hung up on this is day 3 sad. PayActiv Complaints: What Users Dislike Even though the app received mostly positive feedback on app stores, some users expressed concerns. PayActiv, Inc. | Complaints | Better Business Bureau Profile Up to 4 days early deposit of government payments2. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. :). Payactiv Customer Success Payactiv 663 views 1 year ago Bridging the Gap to Financial Wellness Payactiv 267 views 1 year ago PayActiv Explainer Video ADP 1.3K views 3 years ago 5 Apps That. Kindly email us your details including your Employer's name, Employee ID, and Mobile number at support@payactiv.com. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. 2023 Payactiv, Inc. All Rights Reserved. The date CBKC receives your direct deposit and the effectivedate are controlled by the originator. Hmm, It sounds like youre looking for Customer Support instead of our Sales team. Hi Loretta,We're glad that we could help you resolve your issue. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. As such, it permits employees to access up to 50% of their paycheck prior to payday. These apps offer advances on your wages to help avoid overdraft fees and expensive short-term loans. Latest Reviews. PayActiv Review | Is It Right For You - YouTube :), I cannot say enough about Devon and Grace. Read Customer Service Reviews of www.payactiv.com - Trustpilot Thanks for signing up, we send our newsletter every Tuesday and Thursday! Customer service is rude!! PayActiv Review 2022: Access Your Money Earlier | GOBankingRates We always try our best to do our job well and your kind words make it all worthwhile. Its also one of the few cash advance apps Ive reviewed that offers cash advances. It works with existing systems and theres no cost to the business in offering Payactiv services as an employee benefit. Financial insights With the mobile app you can get financial advice, budgeting tools, tips on saving and a way to track your spending. Payactivs financial wellness solution allows employees to access up to 90% of their earned wages between paychecks, at no cost to the employer. Thanks again Ronnie, Hi Rika,Thank you for taking the time to write a review about your experience. 1 to 3 days or same-day in some circumstances, Bank account must have at least 60 days of activity, Balance must be above $0 and have an average minimum balance on pay day. Have a blessed day. You should consult your Cardholder Agreement and the Fee Schedule atpayactiv.com/card411. iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. :). Compare OrbisPay vs. Payactiv using this comparison chart. We also ensure all reviews are published without moderation. I wish my employer used a more reliable system. View Payactiv SDS-IT revenue, competitors and contact information. Support for the Payactiv App, Payactiv Card, transactions, signing up, and more, Id like to offer Payactiv to my employees, Learn about how Payactiv products help your employees and boost your business. Devin picked up my case n made Mr a promise it woukd be resolved in a day. Albert Wick amazing, skilled, and delightful human being thank you again. We always try our best to do our job well, and your kind words make it all worthwhile. But to get the most benefits, you need to have sign up for direct deposit to a Payactiv card. I have been using payactiv for almost 3 years now and they never get my hours worked right. he is a great agent and payactiv needs to give the man a raise cause he is awesome. EWA has not worked for a while. Bottom line: This employer-based pay advance app offers low-cost advances on paychecks with no bank account required. Find out how we combat fake reviews. With fees no higher than $5 a month, Payactiv is a lot less expensive than overdrafting your bank account, getting a credit card cash advance or taking out a payday loan. She was kind and courteous and advised me that the previous agent I spoke with was able to resolve my issue. 1 Standard rates for data and messaging may apply from your wireless provider. Learned alot about financial stress and that I was not alone. About Us - Payactiv The platform has collectively provided employees with $5B+ in earned wage access. Payactiv, previously known as Earned Wage Access (EWA), is a Public Benefit Corporation and Certified B-Corp that aims to bring financial security to lower-income hourly workers by providing them with on-demand, real-time access to their earned wages. We always try our best to do our job well and your kind words make it all worthwhile. I've had multiple attempts simply time out waiting for reps to respond. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. They will transfer you 20 times and no knows where your money is. Please mention "App reviews" in the subject line of your email so that we can assist you in a timely manner. We'd like to turn this around and resolve your issue ASAP. Agent after agent kept telling me to wait an additional 24 hours. Its free to load money onto a Payactiv card, but if you want to transfer funds to your bank, pick it up at Walmart, spend it with Uber or Amazon or use the bill pay feature, you can expect to pay additional fees. You can apply for a Payactiv account online. In the Business to Business Service category. This date may not reflect recent changes in individual terms. Get help from our 24/7 live customer support. - Payactiv Have a blessed day. Finder is a registered trademark of Hive Empire Pty Ltd, and is used under license by Replies to negative reviews in < 24 hours. However we may earn a small fee if you click on vendor links on this page. In this era when so many consumers are looking for fee-free banking, many also expect other financial services to come without fees or interest charges. Shop Pay is an innovative payment solution developed by Shopify. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. Hi Courtney,Thank you for taking the time to write a review about your experience. We'd like to turn this around and resolve your issue ASAP. Private company. Yes. Thats the fee a merchant pays us with every card transaction. Do not make deposits with this card when you try to have it refunded they decline it if it's more then 90 days and pretty much tell ya too bad. Many borrowers are keeping a close eye on this court hearing, as they could GOBankingRates Best Banks 2023 scores and rankings are objectively determined by our & you guys really need to fix this issue with the app not being up to date & chats closing out & now my earnings chart, isn't trying to show what I made & just stopped after finally popping back up again now trying to stop showing what i madevery frustrating. We strive to provide the best experience we can for our customers, and we're sorry that your initial experience did not meet the standard. thank you! Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. You might also be interested in the following buyer guides: We take our research process seriously and want to make sure we are presenting our readers with the very best solutions in a given. He kept his word n stayed on contact with me. Thank you Grace!!! But Payactiv takes reasonable measures to protect its customers information from theft and loss using SSL encryption techniques and authentication procedures. Helping Low-Income Workers Stay Out of Debt - Harvard Business Review We always try our best to do our job well, and your kind words make it all worthwhile. . Payactiv: Bringing Financial Wellness and Freedom to All - Payactiv Hi Doroyane,We're glad that our representative could help you resolve your issue. 243 total. They provide their employees lunch and a nice work atmosphere. No loansyour money, in your hands. Our information is based on independent research and may differ from what you see from a financial institution or service provider. Some other noteworthy features of Payactiv include the option to receive tips directly into your bank account after a shift and a savings calculator. Even though he was sick he talked to Grace n tokd her to make sure I received my money back. To resolve your issue we need your account details. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. PayActiv is accredited by the Better Business Bureau with a B, which is typically an indication of good customer service. View our transaction pricing details. This product doesn't have any reviews yet. One of our representatives will be reaching out to you shortly to assist you. I need gas and my refill of my stroke meds payactive would not updated my hours. How long does it take to get money from PayActiv? The customer service team is no help you ask for one thing they send to something else, The app does not update its self and you cant get any one to help with that.This whole app is trash they just need to start over. Customer service rep Zachery Marshall was very polite and patient. PayActiv, Inc. Even if your employer isnt enrolled in Payactiv, you can apply for the Payactiv VisaCard* and receive your paycheck up to 2 days early1 and use our in-app savings tools, prescription discounts, and 1:1 financial counseling. He was so helpful and I appreciate him so much. Advances can reach 50% of your earned wages though some employers may limit how much you can borrow. Hi Leah,Thank you for your feedback. Ive wrote a review before and I went back and Changed it but this time Im sticking to my review worse company ever no one helps you you cant access your earnings when you need them everyone is rude as hell when trying to figure out why the app is not updating Ive talk to 6 different people in 2 weeks and everyone says Aw wait 24 to 48 hours NO ONE HELPS unless you write a review its ridiculous I mean its really false advertisement because you are not able to access your money when you need it even if you work all your hours.I have screenshots of every person Ive talk to even the ones that open the chat ask what they can help you with them never respond again or close out the chat smh but thats how they do business. :) DC Darius Cohn 1 review US Oct 10, 2022 Mr. Darius Cohn Mr. Ronnie O'Connor made my call to customer service an awesome and pleasant experience. If you have questions regarding the Card or such fees, terms, and conditions, you can contact us toll-free at 877-747-5862, 24 hours a day, 7 days a week. 2023 Payactiv, Inc. All Rights Reserved. . but Davis M deserves a raise plus more. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. finder.com is an independent comparison platform and information service that aims to provide you with the tools you need to make better decisions. Get connected with multiple lenders you might qualify with even if you have bad credit. PayActive interfaces with your employer's time and attendance system to make your pay available as it is earned, rather than waiting until payday. Of course, a key consideration when youre using any financial technology or carrying a new debit card is: How is the security? Anyways 5/5 for Davis M! Advance up to $250 from your paycheck plus get access to your paychecks up to 2 days early with direct deposit. We'd like to turn this around and resolve your issue ASAP. We also ensure all reviews are published without moderation. Workers whose employers are part of the PayActiv EWA program can receive a cash advance of up to 50% of their pay earned. Their customer support team is available via live chat and call 24/7.. We always try our best to do our job well, and your kind words make it all worthwhile. We may receive compensation from our partners for placement of their products or services. Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Hi Michell,Thank you for taking the time to write a review about your experience, it's always rewarding to hear such kind words. This includes the following features: While some customers are genuinely happy with how easy and inexpensive Payactiv is compared to other cash advance apps, many complain about technical bugs and a lack of customer support when the app malfunctions. President Biden's Fresh Start program has placed $34 billion worth of delinquent or defaulted student loan accounts into "current" status. We never take money from vendors during our research phase and rely heavily on practitioners and experts to help us recommend the right software. We'd like to turn this around and resolve your issue ASAP. Image: Woman on the street looking at her mobile phone. Or if I brought up my case number, they would stop replying and end the chat/call. However, you will pay a fee of up to $1 per day, capped at $5 per month, each time you use the program to make a bank transfer, load your card, pay a bill using your prepaid Visa or use the money for Uber or Amazon. We'll do everything we can to make sure we do better in the future. In 2020, Payactiv released a short film titled, "We Heard You." If your employer doesnt partner with Payactiv, then this provider might not be worth the trouble. While we are independent, the offers that appear on this site are from companies from which finder.com receives compensation. Payactiv cash advance app review | finder.com Join over 2+ Million people and put yourself ahead. I hate my job use this company. In terms of security, no app is 100% secure. +18 years old, Direct deposit, Meet minimum income requirements, Live in eligible state. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. Literally the best agent ever! I should have listened! Otherwise, read on! . PayActiv is a robust financial app, with features that includes automated savings if your PayActiv Visa card is linked to a bank account low balance alerts and capabilities to send money to friends and family who also have PayActiv cards for free. Meanwhile, I will be overdrawn due to lack of funds. To resolve your issue, we need your account details. Employees that do not wish to pay a transaction fee every time they withdraw their earned wages may not use Payactiv frequently. These offers do not represent all deposit accounts available. Some employers also may limit how much of an advance theyre willing to offer. Thank you!! Hi Clechelle,We sincerely apologize for your negative experience. As a Certified B-Corp, Payactiv meets the highest standards of social and environmental performance, transparency, and accountability, helping you thrive today and plan for tomorrow. If your employer is enrolled with Payactiv, you can pick up your advance in cash at a Walmart Money Center. There is a $12 fee if you need an immediate cash advance; otherwise, your money will be available in your linked bank account within a few days. We always try our best to do our job well, and your kind words make it all worthwhile. Visit our guide to cash advance apps to learn about how these apps work. Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Have a blessed day. Payactiv Description Our all-in-one platform, Livelihood, helps employees to fully engage in work and personal life. Run! A instant EWA was not going through even though I submitted for instant pay, a 1.99 fee. Have a wonderful day ahead! We spend hundreds of hours researching the best HR and recruiting software so you dont have to. And its only free if you sign up for direct deposit to a Payactiv Visa Payroll Card. They cant help you resolve any issues. Payactiv Inc. Reviews | Read Customer Service Reviews of www.payactiv Editorial Note: This content is not provided by PayActive, Empower or Dave. PLEASE GIVE DAVIS M A RAISE HE DESERVES IT & BEYOND, NICEST AGENT EVER! Payactiv has partnered with 1500+ businesses and served over 2 million users since its inception in 2012. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. The . You can withdraw funds using your Dave debit card from any of the 32,000 MoneyPass ATMs nationwide. Dave charges a $1 per month membership fee, which is much lower than Empower. American Express National Bank, Member FDIC, has expanded its offerings with an all-digital checking account known as the American Express Rewards Checking account. Otherwise, it charges these two types of fees: When you request an advance, Payactiv can send the money to your bank account, debit card or a Walmart Money Center. Were required to balance purpose and profit by considering how our decisions affect our workers, customers, and community. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Our buyer guides are meant to save you time and money as you look to buy new tools for your organization. If you have questions regarding the Card or such fees, terms, and conditions, you can contact us toll-free at 877-747-5862, 24 hours a day, 7 days a week. Of course, the offers on our platform don't represent all financial products out there, but our goal is to show you as many great options as we can. If youre struggling to attract and retain talent, revamping your employee benefits package is a great place to start Employers winning the war 2023 Payactiv, Inc. All Rights Reserved. Secure bill payment You can use the money in your Payactiv account to pay bills directly from the app. Find out who should really be using Kraken and who might be in over their heads. This company is truly amazing and is honestly training their employees to be efficient kind mindful and helpful because it all showed with this customer contact today. Youll also pay a $1.99 fee if you are picking up a cash advance at a Walmart Money Center. 1 CONNECT Work your way Get company announcements, pick up shifts, and get reminders and alerts from work. Payactiv App: How Does Payactiv Work? [Best Guide] - Overdraft Apps