1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Get Reward See Details FREE GIFT Sale Professionals Earn Rewards, Exclusive Benefits + More With Trade Program Sign Up 1 use today Don't waste your time. He has been to our home and helped picked out pieces for the space we have. Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 Thank you to Daniel and Michael as well as the professional delivery team. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. You won't be disappointed. I ordered same table 16 weeks ago, and still no set delivery date! Thank you, Arhaus, and the great sales, delivery and customer services teams. Definitely coming back to finish off my home! Do I have to make a monthly payment on financing plans? When this store opened we would frequent from time to time. 4 Reviews of Arhaus.com - ResellerRatings Arhaus Reviews | Read Customer Service Reviews of arhaus.com ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Restaurants Auto Services Arhaus 13 reviews Claimed $$$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM See hours See all 15 photos Write a review Add photo Location & Hours 4130 E 82nd St Indianapolis, IN 46250 Get directions Edit business info I couldn't be more pleased with this purchase! The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. These are merely guidelines for measuring and do not guarantee your furniture will fit. To be added to our postal or email mailing list, sign up here. We purchased furniture for our living room and dining room. The follow up service is just as slow. Best Furniture Stores: Customer Ranked Brands (2023 Updated) I have received flawed and faulty furnitures, and had to go through the exchange process twice cuz the replacement would still have issues, disappointing to have such low quality and poorly manufactured products at a premium price tag. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. The moment we walked in we knew this store fit our style. I will continue to work with her on future projects. Slipcovers: Arhaus vs. Ballard. Countless emails, phone calls , and hours of our times wasted and we still don't have our couch fixed. Minimum payments are required for each Credit Plan. All appeared sturdy and well constructed compared to other places I had visited. The pros: Artistically designed and elegant selection of distinctive lighting pieces. There is no question that their furniture is beautiful and current. They did not question anything that we called. Walking around aimlessly Tricia came to the rescue. A 10% restocking fee will be applied. No problem -- they were sending a new cover. I ordered lamps and bedding. Is Arhaus an environmentally conscious company? They arrive twice in the wrong color. Arhaus don't manufacture their . If I place my order, can you hold my items at your warehouse? They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. Everyone there is incredibly helpful and great to work with too. We want you to love your new piece as much as we do. Step 1: Dig deeper by asking the right questions An individual 18 years or older, must be home to accept furniture delivery and inspect your order. You have successfully subscribed to our list. Join our Arhaus Trade Program and earn cash back on furniture, rugs, relics, accessories, lighting, mirrors, and soft goods. I went in today and found a floor sample chandelier. The pros: Delightful, handcrafted rugs that can enhance the style of your space. I asked for 10% considering I spent all night upset with my experience. We've decided to keep it although we're not really happy with what we got. Sign up for promotions, decorating tips and more from our team. It is a bad product as it provides them way too much room to deny claims. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! The customer service of the entire company is appalling. Here are 8 tips for writing great reviews. Recently I attempted to locate some bedding at Arhaus that they no longer carried. I wanted the space to have a totally different vibe than my home. Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. They have probably the most interesting and diverse high end furniture range in San Diego. Arhaus Furniture - 54 Reviews - 1275 Polaris Parkway, Powell, OH The day one mission was to make furniture sustainable, both environmentally and in product quality. We started a collection of nice pieces when they came up as floor samples and now we just finished remodeling our first home and stopped by Arhaus last night. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. I found them to be solidly built. A Arhaus employs approximately 20+ people. For shoppers looking for an excellent way to bring brightness to their spaces, Arhaus has a collection of just under 200 distinct and artistic lighting pieces. Furniture, larger dcor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery will be delivered using our White Glove Delivery Service. It's an amazing piece and like no other. I recently purchased a condo after selling my home. Unfortunately, their quality control leaves a lot to be desired. They said no and didnt seem to care that I was going to write reviews. Even if you spend thousands of dollars you will not receive any support. How am I supposed to do that myself? Many of our pieces are as unique as the artisan that made them. . Who knows? General Contractor Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Remodeler Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Builder Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. The retail prive was around $6,000. Ripoff Report | Arhaus Furniture Review - Bedford, Ohio This site's sole purpose is to help you make the decision faster and with more peace of mind. On the day of the delivery Tricia was there!! Daniella Bruzzone - Design Consultant - Arhaus | LinkedIn Arhaus Furniture Reviews - Does Their Quality Match Their Design? I've gone back to purchasing everything from Crate and Barrel and Wayfair. They sent one email in May to say my order was processing. I would not be purchasing from them again and would not recommend them. Very punctual and efficient. We visited the store several times and everyone was great to interact with and extremely helpful! I purchased several pieces of furniture from Arhaus. The delivery man actually realized it was there. Forget about it! Please have your order number available so that we may assist you more quickly. That looks normal. Much better service from both. They came in three weeks and the delivery guys were quick and efficient. It is always a broken promise. Kudos to Tracy the designer who helped us. One of my items will be a few weeks late, so the others hadn't been scheduled yet, so they split the order for me and now I'm getting the other items in the next week and will just wait a little longer for the last one. Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. Sign up for promotions, decorating tips and more from our team. They are very nice on the phone. Coffee table arrived after extended wait with large black streaks all over it. This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. It was also replaced and the 3rd one also had an off color board. Not to mention terrible quality. Deceptive!! Most of our products and custom options are available online, however not all pieces are shown. It needs to be done with a hand held attachment! All the dishes I paid full price for and I didn't get to use have since gone on sale. 4. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. They then promised late August. We find forgotten antiques and give them new life. (It took me multiple visits to make final decisions on my purchases). I agree with all of the 1-star comments. doesn't. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? I apparently ordered a custom outdoor furniture set. Tricia did an in home design consultation and was great at answering our questions and coming up with creative designs for our rooms! Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. Where can I find more information about my Arhaus Credit Card account? We highly recommend them and will be certain to work with them again. Some links on Slumber Search are referral links. For the privilege of receiving the inflation device so we can properly use the sleeper. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. Will be adding to my home in the near future and only through Michael and Kat at the UTC store. The level of customer service was exceptional. 68. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. So the took them back and reordered the two chairs. CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. A new customer service representative created another email to send to UPS. The deliveries went smoothly and my purchases arrived quickly. They wont even send anyone to look at it. We purchased a sectional from the Northpark Arhaus this past summer. Bad experience all the way around. My designer/ sales gal, Heather was amazing from the get go volunteered to come and visualize my living room to help me make a difficult choice. Yes. Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. BEAUTIFUL FURNITURE STORE ! They are sending someone to repair some of the pieces and are actually replacing some of them. We'll be returning here for many years to come. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. From chandeliers, table/desk lamps, floor lamps, pendant lights, sconces, and flush mounts, Arhaus definitely has a special lighting piece that can add style and elegance to most spaces. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. I just agreed to take the wrong color and one brok on delivery. I bought chairs over 9 months ago. Purchased two new pieces for our new apartment. If you placed your order in a store, contact your Design Consultant for status updates. After inspected the furniture we did notice that some had some problems and we called their customer service right away.We took pictures and sent to them. Learn more about purchasing Worry-Free Protection Plans. It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. Return Policy: 14-60 Days With Restrictions. How do I calculate the delivery fee to my area? Start with a fabric or finish swatch to ensure the perfect choice. I chose new ones. Our experts will share little-known and research-backed facts so you know which store will fit your unique home design project! She said she had just the the item. I noticed two crystals were missing and the kind woman on the floor told me they could order me the crystals at no cost. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. We recycle copper into tabletops and transform tree roots into chairs. Start with a fabric or finish swatch to ensure the perfect choice. As for the actual collections at Arhaus--absolutely stunning, innovative and different. He was so genuine & professional. Thanks for nothing Arhaus. Date of experience: 08 October 2022 The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. Save money, frustration, and blatant disrespect. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. Daniel approach us and I shared my concerns. How much does Arhaus Furniture - Customer Service in the United States pay? I want to escalate past the store manager, but they will not provide a contact. STAY AWAY. Luckily for us, Alyssa, the store manager, took over our account. Each locale has different laws regarding the taxation of merchandise as well as freight and handling. Consumers have high standards for customer service, and complaints often occur when those expectations aren't met. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. ForLocations, The World's Best For Customer Service Info. Arhaus is a handcrafted furniture brand that was founded in 1986. | Read 21-38 Reviews out of 38 Great customer service. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. We picked the furniture, then we picked the material. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded. Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language

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