Key Duties & Responsibilities. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. If so, you've come to the right place. Learn how this feature works. |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only This is a 6 months project and we offer Full Time Shifts (Rotating). * PEOPLE MATTER is one of our company s core values. People can always trust us to say what we mean and depend on us to do what we say. Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. Scroll down below to view similar jobs . Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. Customer Care Representative - Open to Alight Alumni Only at Alight Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. The estimated base pay is $36,558 per year. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. Customer Care Representative - with Growth Opportunities at Alight today! Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. View Job description, benefits and responsibilities. Working as a Customer Service Representative at Alight - Indeed * Make independent complex decisions within the scope of your authority 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. This role requires that qualified candidates must reside in one of the following states: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Customer Care Representative Tasks. We recognize the importance of a work life balance. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. We are brave in spirit, act decisively, learn quickly and get it done. Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. Job Details. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming Get the latest news and information. * Initiate new leave cases in our system As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Working as a Customer Support Representative at Alight - Indeed In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. 2023 Snagajob.com, Inc. All rights reserved. Our people are our greatest assets at Alight Solutions because People Matter! 2023 All Rights Reserved. Customer Care Delivery Specialist in HR Services with Italian and Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. Customer Care Representative I, Healthcare Benefits at Alight - GrabJobs In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. These teams are a critical component of Alights health care,retirement and HR-delivery services. Customer Care Representative, Human Resources - Virtual Job in #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Customer Care Representative Human Resources. Benefits start on your first day of employment, Programs & activities that give back to our. Check out our open opportunities below. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. This is a 6 months project and we offer Full Time Shifts (Rotating). East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia Communicating with customers through various channels. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight It is a very convenient Job I have ever worked. Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. We strive for Excellence Every Day by collaborating with our clients and colleagues. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Career Development & Growth: We provide ongoing training, coaching and development. * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Customer Care Representative Resume Examples. Customer Care Representative Greater Toronto Area, Canada. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Must be able to work a flexible schedule based upon high call volume needs. Customer Care Representative, Human Resources, Orlando, FL at Alight The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Our people are our greatest assets at Alight Solutions because People Matter! We strive for Excellence Every Day by collaborating with our clients and colleagues. We're always looking for great talent. View Job description, benefits and responsibilities. Location: San Juan, Puerto Rico. Location As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . to demonstrate your interest in the role. Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. Alight Solutions offers a promising . Apply for Sr. https://www.consumer.ftc.gov/articles/0243-job-scams. This may include assisting the caller in navigating the system as well. These teams are a critical component of Alights health care,retirement and HR-delivery services. at Alight Solutions. * Demonstrate a high level of confidentiality and professionalism Our commitment to Diversity and Inclusion. * Create and update employee files in database, as authorized. Meet Alight Customer Care Watch on Why Alight? Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. We learn from one another, champion progress and challenge the status quo. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Browse by city or country to find one in your region. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. View Job description, benefits and responsibilities. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. Insurance Health insurance Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Explore careers Media or Investor inquiries? Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. Donor Engagement Guide Job in Minneapolis, MN at Alight Alight Solutions hiring Health Pro Specialist II - April 2023 in Dallas At Alight, we are reimagining how people and organizations thrive. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Try to use specific examples from your work or school history that relate to the question asked. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . Alight - 3.1 San Juan, PR. * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. Alight Solutions hiring Staffing Coordinator - Round Rock, TX in Round We want towelcome you to learn more aboutAlight and our Customer Care team. * Use productivity and quality data & metrics to achieve superior customer service results GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) The mission of our customer care teams exemplifies the need for human understanding. Alight Solutions Customer Care Representative Reviews Customer Service Representative Job Description - Forbes Advisor Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. Must be able to work a flexible schedule based upon high call volume needs. I was responsible for keeping up to date with daily schedules and routines and managed all of . Check out our current jobs that have a virtual/work from home option. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Health insurance is either BCBSIL or Kaiser depending on where you are located. Customer Care Representative, Human Resources - Virtual Open to States Customer Care Group jobs | Customer Care Group jobs at Alight Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. Customer Care Representative, Human Resources - Texas Virtual (Work Work-Life Balance Customer Support Representative Salaries in the United States for Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Their job is to help ensure customer satisfaction. Get hired today! The mission of our customer care teams exemplifies the need for humanunderstanding. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. Customer Care at Alight