Get the latest fashion trends for a fraction of the price when you shop high-quality second-hand clothing and accessories from Thredup! In April 2022 I made two orders with ThredUP using my new debit card number. I would love my refund but more I would like to see this company shut down for fraud. With an Athleta Clean Out Kit, youll also earn an extra 15% bonus on your payout! Lisa Katz Your orders were canceled because you filed a dispute on order 6K1UFSTEV3EZ, which goes against our Terms of Use. Click Activate a Kit and youll be redirected to an activation page. What condition are Vera Bradley Forever Favorites items in? What happens to the pieces that arent listed on thredUP? Please note that all reNATION LTD customer service questions will be handled via this email. secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.). Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. Please email oakandfort@thredUP.com with your Order Number, and we will take it from there! Official USPS Change-of-Address Form Our inventory is constantly changing because we receive items from our customers closets. Desired outcome: The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints. Once an order has been processed, the shipping address cannot be changed. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. Once an order has been processed, the shipping address cannot be changed. I am happy to help you. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. Our Clean Out services are currently only available to customers within the 48 contiguous US states. Ive tried to contact ThreadUp several times and have received no answer. Back in August 2022 someone hacked my THRED UP account and made purchases in the amount of $1,185.00. When I contacted support, after MUCH searching and run around to do so, I was told "I see that your return was refunded as thredUP credits because whoever created the return, selected thredUP credits as the preferred refund method." Desired outcome: By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. thredUP Distribution Center, 2992 Alvarado Street, Unit A, San Leandro, CA 94577. The latest complaint package not received was resolved on Apr 24, 2018. thredUP has an average consumer rating of 1 stars from 94 reviews. Our inventory is constantly changing because we receive items from our customers closets. If you make a purchase using a link on this page, Forbes may receive a commission on that sale. Our inventory is constantly changing because we receive items from our customers closets. AllPO.P Second Hand items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. ThredUP will deduct $8.99 from your refund as a fee for the shipping label. Stripe direct deposits the amount you indicate from your thredUP earning minus a $0.25 plus 1.5% transfer fee. Get a D&B Hoovers Free Trial. Directly to your inbox. thredUP - EverybodyWiki Bios & Wiki You can earn 4%- 56% of the estimated resale value of the listed items per kit. Original shipping charge for returned items will not be refunded. I have no gift card and no money now. Type in your activation code (bag number) or the tracking number for your kit on the activation page. You can drop your bag or box off at any USPS or FedEx location. ). Original shipping charge for returned items will not be refunded. Final-item sales may not be returned.Your refund will be issued to your original form of payment. Something else is wrong with my order. Desired outcome: Once a package is shipped, the shipping address cannot be changed. Once you select a specific order, a "track" option will appear for you to track your package. Please reach out to pop-support@thredup.com with your order number to request a cancellation. This is the third time I've had this happen too.They just ignore your emails too easily. FedEx Tracking ID [protected]. to see if an update to your shipping address is possiblemake sure to include your order number and new address. Multiple items may be sent in one package, as long as the return slips are included. They made sure no one would be able to tell. There's no charge for physical Clean Out Kits or digital labels and both are free to return. You can return your items within 14 days of the delivery. It takes approximately 1-2 business days to process your order. Once your kit is received, it will take up to 4 weeks to process your kit. Desired outcome: With aPacSun Clean Out Kit, youll also earn an extra 10% bonus on your payout! First-time shopper? Unfortunately, expedited shipping is not available at this time. Multiple items may be sent in one package, as long as the return slips are included. Please reach out to pacsun@thredup.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Have limited signs of wear, including pilling, fading and shrinkage. We only accept online returns forPO.P Second Hand items at this time. In these cases, we recommend establishing a mail forwarding address. Total scam. Please reach out to pop-support@thredUP.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. The 14-day timeframe starts when an item is delivered, not the order as a whole. Unfortunately, expedited shipping is not available at this time. Now Im out $230+. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). Items were unclean or stained If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. [protected] See a list of ineligible brands here. Done. We only accept online returns forMadewell Forever items at this time. Provide your existing PacSun account email to help avoid delays in receiving your credit from PacSun. secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.). I wrote this CS rep back explaining the problem was with the first Chase acct, that I disputed only part of the order and asked her what now - NO REPLY! Download the Thredup app on your smartphone or tablet to have access to millions of stylish pieces no matter where you are! Please reach out to verabradley@thredUP.com. Have additional questions? ). Original shipping charge for returned items will not be refunded. Final-item sales may not be returned.Your refund will be issued to your original form of payment. Once your kits been processed, your eligible items will be listed on consignment for 30 listing days. When I asked them to provide me the email they sent - they went quiet. We list new items every hour, so check the site often to find your perfect match! I wanted to talk to a service agent about this and have tried contacting them multiple times. Once processed, it may take your bank up to 7 business days to credit the refund to your account. Answer to what happened to my things. Click Activate a Kit and youll be redirected to an activation page. Once an order has been processed, the shipping address cannot be changed. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourPacSun account. I also made sure it was saved in my account. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Please reach out to verabradley@thredup.com. Reach out to us at athleta@thredup.com. I never got a refund so I checked the site. Now, time for the bad part. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. email from Thred up of return processed: Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. thredUP i would like to talk to the customer service representative. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. But to save even more, you can apply one our Thredup promo codes for up to an extra 50% off your order! Free shipping with this Thredup coupon code, Up to 50% off your order with this Thredup promo code. In these cases, we recommend establishing amail forwarding address. #B2Q4W-GGE79 could not be accepted by our processors. thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. Product shipment, payment, communication, billing, and any kind of service-related complaint about thredUP can be filed via the specific thredUP complaint section. You'll need an account with either of these services in order to claim your cash. We only accept online returns forPre-Loved Pac items at this time. Reach out to us at madewellforever@thredup.com. In these cases, we recommend establishing amail forwarding address. thredUPis transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Drop your package off at any USPS or FedEx location. With an Athleta. I want the remainder of my items back that they have- they even charged me 9.95 to send stuff back but will not answer emails or return items - no disclosures no phone number, ThredUp terminated my account out of the blue for an order that I disputed in a prior bank account. Choosing a selection results in a full page refresh. Where is thredUP located? Have a Clean Out Kit from a store or online purchase? How do I return my Clean Out Kit once it is ready? If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. Only customers shipping to the 48 contiguous US states will have access to the pre-paid, pre-addressed shipping return label. This site states numerous clean out bags that I've sent using their prepaid labels has never been received, and when I follow up with them, they state I should insure them, but the postal clerks tell me that that shouldn't be necessary for these type of prepaid shipping labels. with your order number, and well be happy to track your package. Once your kit is processed, youll receive Athleta credits for listed items within 7-14 days. I combed through their website and there is NO mention of this policy. Be sure to activate it. My Hunter boots were not even listed, they were stolen the minute they arrived. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. If your order is arriving in multiple shipments, you may have different return windows. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office, Search around your porch or property in case the package was placed in a secure and hidden location, Confirm with your delivery provider to see if the package was held. thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. All Rights Reserved. Users who wish to receive a commission from the sale of their items can either request a Standard Bag, which is free of charge and requires up to two weeks to be . The problem is that Thred up gave me Thred up store credit for the amount instead of returning it to my original payment credit card. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. Discount cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash or combined with any other offer. We list new items every hour, so check the site often to find your perfect match! Madewell stores are not accepting packages and all packages must be dropped off at any USPS or FedEx location. I second your complaint, I would like to talk with a customer service person. Discount not valid on Madewell Forever styles or third-party branded merchandise. Once your kits been processed, your eligible items will be listed on consignment for 30 listing days. Once an order has been placed, we cannot change the chosen payment method. Otherwise, there is a flat shipping fee of $5.99. If you choose Return Assurance, those fees will be automatically deducted from any earnings. All orders are subject to a $5.99 fee per shipment from each shipping location. Vera Bradley credit is store credit and can be used to purchase any items in store or online at verabradley.com. You will get notifications when we receive your bag, when your items are processed, and when you receive your Madewell e-Gift Card. Type in your activation code (bag number) or the tracking number for your kit on the activation page. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). Our Customer Service team would be happy to assist you. polarnopyretusa.com. Please email us atmadewellforever@thredup.com with your bag number or kit tracking number and well activate the kit for you. It takes approximately 1-2 business days to process your order. Please note that changes made to your shipping address will not apply to orders already placed. ThredUp offers free shipping only on orders over $79. To write a complaint about thredUP and get an answer from the officials of thredUP, Complaintsboard.com's objective complaint writing and answer providing system can be used. We will keep you updated every step of the way via email. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. Returns must be sent back within 14 days of delivery. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. thredup is stealing clothing & money from consumers, My bag of clothes, purses and shoes Bag#: B2BAC-KG637. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. Click here to get notifications about new complaints of thredUP. Once an order has been placed, we cannot change the chosen payment method. ThredUp Stock Forecast, Price & News (NASDAQ:TDUP) - MarketBeat I received my package and got all the items on my order but, one item in particular which was a pair of black Nike leggings had two holes on the inside of the leggings in the waistband. All items should: Be clean. Have limited signs of wear, including pilling, fading and shrinkage. Have no damage, such as missing parts, rips, stains or odors.Have no alterations, including cut off labels or missing size information. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. I saw 2 items posted. International Shipping Options. With the app, you can have access to exclusive Thredup promos and Thredup sales right in the palm of your hand. There's no limit on the number of packages you can send, and packages can weigh up to 70 lbs. Our Customer Service team would be happy to assist you. While these boxes are non-refundable, if you're okay with taking the gamble, you could come across brand new items with the tags still on for a fraction of the full price. Original shipping charge for returned items will not be refunded. I want my boots back or I want the replacement value reimbursed to me. Earn Money for Used Clothing | thredUP Find a store near you. They are VERY rude and dismissive when you try to ask about anything. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. Please reach out to athleta@thredup.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. In these cases, we recommend establishing a mail forwarding address. ThredUP Review: How Does the App Work And Should You Use It? - Clark Howard Tue, May 31, 1:18 PM Media & Partnerships media@thredup.com If an item isn't returned within that 30-day listing window, youll earn OAK + FORT credit in 7-14 days for the items that sell. A complete refund and no more run around! If the estimated delivery time frame for your package has passed, please contact pacsun@thredup.com with your order number, and well be happy to track your package. If your order is arriving in multiple shipments, you may have different return windows. [protected]@yandex.com. You will be paid out after the item sells and is shipped for the second time. Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. Purchases on Madewell Forever do not count towards your loyalty points. Terms are subject to change. It takes approximately 1-2 business days to process your order. We currently only ship to the United States. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. Note that a shipping return fee of $5.99 will be deducted from your refund. I sent emails and was told I would have to wait 7-10 days for a response. To activate your kit before mailing, please click on "Activate a Kit" here and provide your email address to receive a Madewell e-Gift Card as quickly as possible. There is no phone number anywhere for Thred up. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. They paid pennies for them, did not return some of my items when I paid $10.99 to have them returned and now I find out that they gave away my Hunter rain boots when I specified I wanted them back. Once an order has been placed, we cannot change the chosen payment method. The Thredup return policy allows you to return your unwanted items within 14 days of receiving your order. Please reach out toathleta@thredup.com with your order number. Return # 5043206 If you choose Return Assurance, those fees will be automatically deducted from any earnings. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information, I mailed a bag filled with many items including brand new clothes with tags still on them. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Your refund will be issued to your original form of payment. Search around your porch or property in case the package was placed in a secure and hidden location. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. IG @thredup. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. i am trying to contact somebody to correct that, but there is not a single phone number on the website for the customer service and the 'chat' function does not work. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. Returns must be sent back within 14 days of delivery. Currently, we only accept preloved jeans at Madewell stores (any brand, any fit). If you choose Return Assurance, those fees will be automatically deducted from any earnings. If you have additional questions, reach out to verabradley@thredup.com. secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.). But I closed that acct w/Chase about two months ago, went to Wells Fargo, hated it, returned to Chase and now have a new bank account number w/ a new debit card number. Net Change in Cash-$47 $24 -$20 Cash at Beginning of Period: $92 $68 $88 Cash at End of Period: $44 $92 $68 . Once youve accumulated a certain amount of points, youll be given a unique Thredup promo code to redeem on your order for a $10 reward. Have no alterations, including cut off labels or missing size information. Not valid on phone orders. No, Madewell gift cards and discount codes are notvalid on Madewell Forever purchases. All items should: Be clean. Have limited signs of wear, including pilling, fading and shrinkage. Have no damage, such as missing parts, rips, stains or odors.Have no alterations, including cut off labels or missing size information. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. All you have to do is send your items back in the mail, and you can expect a refund within 5-7 business days, depending on the original payment method. Once processed, it may take your bank up to 7 business days to credit the refund to your account. Thank you for reaching out! If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Address: 969 Broadway Ste 200 Oakland, . Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. FAQs & PO.P Secondhand Higher-end brands get you a higher percentage of the payout. It is too long by 1/2 inch at least. Please contact them if you can for me to restore my account with them and get my $10 that they owe me - interesting that they still send me emails for deals on the site! Note: The time that an item is unavailable for purchase (e.g. If a cancellation is not possible due to immediate processing, take advantage of our easy returns process. Funds converted to gift card without my knowledge. they closed over the holidays and I couldn't start a return--now they won't let me return my order. As a result, only 2% of 94 complaints are resolved. See a list of ineligible brands here. Please visit our Returns page to process your return. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. Dont forget to check this page as often as possible to find the best Thredup coupon codes and Thredup discount codes! Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. Yes. Then it . Said it was delivered on Aug 31at 2:53pm. Provide your existing Vera Bradley account email to help avoid delays in receiving your credit from Vera Bradley. Visit our Trade In page to print out a digital label for use on any box, envelope, or bag. Have a Clean Out Kit from a store or online purchase? If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Fill up your kit. Once shipped, you should receive it in 3-8 business days. I cant find my size or a color for a specific item. Retailers listed on this page are curated by Upfeat. Desired outcome: By making it easy to buy and sell secondhand, thredUP has become one of the world's largest resale platforms for women's and kids' apparel, shoes, and accessories. All orders are subject to a $5.99 fee per shipment from each shipping location. Yes. If you don't receive your order within 14 days, please reach out to verabradley@thredup.com. Please note that we are unable to create prepaid labels for Alaska, Hawaii, Puerto Rico. FAQ - Vera Bradley Forever Favorites With aVera BradleyClean Out Kit, youll also earn an extra 15% bonus on your payout! Once shipped, you should receive it in 3-8 business days. Which I received, however, although they are stamped on the bottom of the shoe as a Size 5 and it was listed as 5 in your on-line and on the bottom of the shoe. Yes. Please note: Return Assurance must be selected when you review your Clean Out Kit settings and before we process your items. Whenever you have an issue with your order, we recommend reaching out to us directly and we will be happy to make it right for you and refund it if necessary. You can see where your item is being shipped from in the Shipping Location section of the item details page. The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. Items were considered off-trend Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. Buying (and wearing!) With the Rescue Box, you can enter in your sense of style and get a personalized box sent directly to your door. Please reach out to madewellforever@thredup.com with your order number to request a cancellation. There's no charge for digital Clean Out Kits and they are free to return. Please reach out to pop-support@thredup.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of thredUP, thredUP earns 91% level of Trustworthiness. thredUP | An Online Consignment & Thrift Store Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. back to FAQ - Pre-Loved Pac Please reach out tonationltd@thredup.com with your order number. (See attached photo) thredUP's Return Policy Our inventory is constantly changing because we receive items from our customers closets. Keep in mind that you will be charged a $1.99 restocking fee per item and the original shipping costs are not refunded. To update your shipping address, visit the My Account Details section of your Account tab. You will receive notifications when we receive your bag, when your items are processed, and when you receive OAK + FORT credit. If the estimated delivery time frame for your package has passed, please contact madewellforever@thredup.com with your order number, and well be happy to track your package. AllPre-Loved Pac items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. I returned some items and Thred up processed the return, minus restocking fees and contacted me via email of the return amount and successful receipt. You are responsible for your own return shipping cost and arrangement, so keep your receipt and the tracking number. Within 7-14 days, you will receive an email from Athleta explaining how to access the credit in your account. Once an order has been processed, the shipping address cannot be changed. AllreNATION LTD items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Desired outcome: The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. If you choose Return Assurance, those fees will be automatically deducted from any earnings. I ordered 3 pair of shoes, two did not fit, one was defective. Please reach out to oakandfort@thredUP.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. For jeans: Madewell will give you $20 off a new pair of Madewell jeans for each pair you trade in. Theyve got you covered with a huge selection of second-hand accessories just waiting to be discovered! thredUP headquarters and office locations - Craft.co Please reach out to madewellforever@thredup.com to see if an update to your shipping address is possible make sure to include your order number and new address. Monise S. items at this time. NATION LTD is partnering with thredUP to allow customers to turn their gently used clothes intoNATION LTD shopping credit. All OAK Renew items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations.

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